Summary
Overview
Work History
Education
Skills
Timeline
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JADZIAH CAMERON

ENGLEWOOD

Summary

With over 8 years of experience as a claims specialist, successfully managing customer inquiries and resolving issues with precision and efficiency. Expertise in pharmacy software, healthcare service delivery, and maintaining confidentiality while ensuring compliance with industry standards. Dedicated to enhancing service quality and driving customer satisfaction through streamlined processes and effective communication.

Overview

9
9
years of professional experience

Work History

CLAIMS SPECIALISTS

SafeLite Solutions
09.2022 - Current
  • Addressed customer concerns promptly to maintain service quality.
  • Supported team to ensure smooth operations.
  • Facilitated clear and professional communication utilizing phone and email.
  • Foster positive relationships, uphold professionalism, confidentiality
  • Contribute to operational excellence, support company's reputation

HEALTH TECHNICIAN

OHIO REFORMATORY FOR WOMEN
05.2021 - 09.2022
  • Streamlined management of patient records and billing, improving overall healthcare operations.
  • Monitored and administered medications, improving patient care outcomes
  • Supported medical procedures, ensuring high-quality patient assistance
  • Supported pharmacists in medication dispensing, ensuring compliance with protocols
  • Optimized the prescription handling process, enhancing customer experience.
  • Adhered to regulatory standards, contributing to a safe pharmacy environment
  • Pharmacy billing involves submitting claims to insurance companies or government programs for reimbursement of dispensed medications and potentially other pharmacy services
  • translating medical procedures and diagnoses into standardized codes, which are then used to create claims and process payments from insurance companies

CUSTOMER SERVICE REPRESENTATIVE/ADJUDICATOR

Ohio Department of Job and Family Services
10.2020 - 04.2022
  • Processed complex unemployment claims while maintaining high accuracy rates and resolving customer inquiries through systematic problem-solving approaches
  • Coordinated multi-channel communication systems while ensuring compliance with departmental protocols and quality standards
  • Facilitated resolution of sensitive customer concerns through empathetic listening and thorough investigation of claims documentation
  • Worked with diverse teams to refine delivery systems and uphold quality standards.
  • Increased accuracy in claims management by refining operational processes.

ADMINISTRATIVE ASSISTANT

REGISTERED NURSES HOME HEALTH CARE
06.2016 - 08.2020
  • Managed front-desk operations, ensuring efficient visitor service and communication
  • Prepared quarterly budget reports, consistently meeting deadlines with accuracy
  • Cultivated reliable partnerships with vendors and clients, boosting overall satisfaction.
  • Streamlined filing systems and coordinated schedules, boosting administrative efficiency
  • Led cross-departmental initiatives to improve administrative processes, resulting in substantial time savings and reduced operational costs
  • Orchestrated executive calendar management and travel logistics while maintaining strong relationships with internal teams and external partners
  • Established budget tracking systems, enhancing financial reporting accuracy.
  • Mentored junior staff in office procedures and best practices while managing daily administrative operations and client communications
  • Led optimization initiatives in administrative processes, implementing data-driven solutions.
  • Managed employee payroll systems with precision.
  • Managed billing and coding tasks.
  • Specialized in accurate medical coding.

Education

HIGH SCHOOL -

Treca Digital Academy
Marion, OH
08.2019

Skills

  • Call Center
  • Scheduling
  • Outlook
  • Training
  • Sales Support
  • Marketing
  • Health Information
  • Interviewing
  • Record Keeping
  • Report Writing
  • Microsoft Office
  • Communication
  • Pharmacy Software
  • Regulatory Compliance
  • Customer Service
  • Data Entry
  • Healthcare
  • Claims admin
  • Insurance
  • Negotiations
  • Payroll
  • Medical Coding
  • Pharmaceuticals
  • Verbal communication
  • Claims investigation
  • Claims processing
  • Claims
  • Claims analysis
  • Critical thinking
  • Decision-making
  • Customer service
  • Claims adjustment
  • Team building
  • Active listening
  • Claim amount calculations
  • Data entry
  • Coverage determination
  • 10-key touch
  • Data management

Timeline

CLAIMS SPECIALISTS

SafeLite Solutions
09.2022 - Current

HEALTH TECHNICIAN

OHIO REFORMATORY FOR WOMEN
05.2021 - 09.2022

CUSTOMER SERVICE REPRESENTATIVE/ADJUDICATOR

Ohio Department of Job and Family Services
10.2020 - 04.2022

ADMINISTRATIVE ASSISTANT

REGISTERED NURSES HOME HEALTH CARE
06.2016 - 08.2020

HIGH SCHOOL -

Treca Digital Academy

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JADZIAH CAMERON