Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jae Bailey

Philadelphia,PA

Summary

Dedicated professional with 15 years of diverse experience in customer service and management. Proven skills in problem-solving, communication, and collaboration. Committed to enhancing customer satisfaction and improving operational efficiency.

Overview

14
14
years of professional experience

Work History

Program Manager

Right At School LLC
King of Prussia, PA
09.2025 - Current
  • Led program development and implementation for before and after-school enrichment activities.
  • Trained and mentored staff on program delivery and best practices.
  • Managed daily operations, ensuring a safe and supportive environment for students.

Behavioral Health Technician

Children's Crisis Treatment Center
Philadelphia, PA
08.2024 - 08.2025
  • Observed and documented patient progress, incidents, and responses to interventions in an academic setting.
  • Supported patient discharge planning by teaching coping skills and independent living strategies.
  • Assisted in crisis intervention for children experiencing behavioral challenges within the classroom.

Customer Service Representative

BestSelf Behavioral Health
Buffalo, NY
11.2021 - 06.2024
  • Managed inbound and outbound communication to enhance customer satisfaction.
  • Assumed additional responsibilities to support team goals.
  • Resolved challenging customer issues while maintaining a calm, friendly demeanor, fostering positive customer relationships.

Cashier

Aldi Foods
Buffalo, NY
12.2020 - 11.2021
  • Managed cash register operations, processed payments, and issued precise change.
  • Processed customer transactions efficiently in a fast-paced grocery environment.
  • Acquired knowledge of other department tasks to enhance overall workflow.

Line Cook

The Little Beet (NYC)
New York, NY
06.2019 - 03.2020
  • Maintained high standards of quality for the daily preparation of identical dishes.
  • Efficiently performed the initial setup and preparation of diverse food items.
  • Managed inventory and maintained station readiness to optimize productivity.
  • Executed duties with efficiency and effectiveness in a fast-paced restaurant environment.

Barista

Brodo Broth
New York, NY
05.2018 - 06.2019
  • Recommended optimal products by actively engaging with customers to meet their specific desires.
  • Sustained high productivity during peak hours to ensure timely service and customer satisfaction.
  • Memorized official and off-menu preparations to fulfill diverse customer beverage requests.

Cashier/Team Member

Kenyon's Variety
Lockport, NY
07.2015 - 05.2018

Hired for night and kitchen shifts, which included:

  • Efficiently executed task completion and closure processes to improve daily operations.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensure accurate order-taking and food preparation in line with company standards.

Team Member/Manager

Subway
Lockport, NY
09.2012 - 07.2015
  • Successfully led a team as a manager at 17.
  • Managed opening and closing tasks, including setup and breakdown of workstations and inventory organization.
  • Executed diverse food service tasks to ensure smooth operations.

Education

High School Diploma -

Lockport High School
Lockport, NY
06-2014

Graphic Communications - Graphic And Digital Design

Orleans/Niagara BOCES
Sanborn, NY
06-2014

Skills

  • Team management
  • Staff training
  • Customer service expertise
  • Crisis intervention
  • Customer relationship management
  • Strong leadership skills
  • 10 years volunteering at music festivals

Timeline

Program Manager

Right At School LLC
09.2025 - Current

Behavioral Health Technician

Children's Crisis Treatment Center
08.2024 - 08.2025

Customer Service Representative

BestSelf Behavioral Health
11.2021 - 06.2024

Cashier

Aldi Foods
12.2020 - 11.2021

Line Cook

The Little Beet (NYC)
06.2019 - 03.2020

Barista

Brodo Broth
05.2018 - 06.2019

Cashier/Team Member

Kenyon's Variety
07.2015 - 05.2018

Team Member/Manager

Subway
09.2012 - 07.2015

High School Diploma -

Lockport High School

Graphic Communications - Graphic And Digital Design

Orleans/Niagara BOCES
Jae Bailey