Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Hi, I’m

Jae Balden

Plainwell,MI
Jae Balden

Summary

While I'm experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments, I think of myself first as a Communications Specialist. I've taken several years of communications courses to hone the subtle art of relationship-building through communication. I'm dedicated to being highly dependable, ethical, and reliable because these are especially needed to be a support specialist and leader. I try to make effective use of all the tools in my toolbox to integrate advanced organizational, technical, and business acumen and drive success. I truly enjoy collaborating with cross-functional teams toward a unified goal and I'm dedicated to ensuring operational excellence for my organization.

Overview

13
years of professional experience

Work History

Aunalytics

Coordinator Team Lead
05.2015 - Current

Job overview

  • Supervising a call center team, creating and improving workflows for visibility and management of high level customer issues, project management
  • Intaking IT issues- assisting with level 1 IT issues, scheduling further assistance, high-level incident response coordination
  • Developing training plans and creating process documentation
  • New Hire Training, cross-team communication, and office administrative duties

Graham's Towing and Recovery

Dispatcher
08.2012 - 09.2014

Job overview

  • Managed the workload and schedule for and supervised a team of drivers in a fast-paced, time-sensitive environment
  • Clerical and Office support, Invoicing/Billing, verbal estimates on demand, communicating with customers in person and by phone, cash handling, appointment setting

Education

KALAMAZOO VALLEY COMMUNITY COLLEGE
Kalamazoo, MI

Associates of Applied Sciences from Illustration
05.2013

University Overview

Phi Theta Kappa Graduate

Skills

  • Call Center Management
  • Coordinator
  • Communication Specialist
  • Customer Service Superstar
  • Administrative leadership
  • Mark Strauss Communications Course Graduate

Personal Information

Personal Information
Title: Communications Specialist

Languages

English
Native or Bilingual
French
Elementary

Timeline

Coordinator Team Lead
Aunalytics
05.2015 - Current
Dispatcher
Graham's Towing and Recovery
08.2012 - 09.2014
KALAMAZOO VALLEY COMMUNITY COLLEGE
Associates of Applied Sciences from Illustration
Jae Balden