Jae Cousineau
Experienced Sales Manager
Davis,CA
Summary
Dynamic Inside Sales Team Lead with a proven track record at Dell Technologies, showcasing a 37% increase in revenue through exceptional relationship building and bid request management. Expert in leveraging financial knowledge and strong interpersonal skills to exceed sales quotas and foster team development. Excel at identifying customer trends and crafting strategic solutions to drive market share and customer loyalty.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
AT&T
Vacaville, CA
03.2023 - Current
- Gained market share in new sales performance through aggressive team training.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented process changes to streamline sales department workflow.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Established relationships with key clients, while maintaining existing customer base.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Performed sales consultations and educated clients on products and services.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Resolved customer complaints regarding sales and service.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Inside Sales Team Lead
Dell Technologies
Oklahoma City, Oklahoma
08.2018 - 02.2023
- Answered customers' questions about product prices, availability, uses, and credit terms.
- Wrote, proofed, and edited sales proposals and correspondence.
- Determined cost and pricing of proposals and bids.
- Liaised between customers and sales teams to deliver successful solutions according to customer needs.
- Consistently secured new accounts, resulting in 37% increase in year-over-year revenue.
- Ranked in the top 10 sales representatives out of 348 representatives in the medium business segment.
- Upsold add-on services to existing customers, generating incremental revenue of $250,000 per quarter.
- Negotiated details of contracts and payments and prepared sales contracts and order forms.
- Completed on average 40 daily outbound calls generating 1.2 Million dollars per quarter in Revenue and 15 new buyers per quarter.
- Trained sales teams on educational products at seminars and special events.
- Delivered exceptional account service to strengthen customer loyalty.
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments.
- Supervised 13 account managers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Hosted customer meetings to discuss specifications and budgets to reach specific objectives.
- Cross-sold additional products and services to purchasing customers.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Senior Relationship Banker
Peoples United Bank
Bellows Falls, VT
05.2016 - 07.2018
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Addressed inquiries from clients and department team members.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Suggested tactics to improve banking functions and products.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Identified financial needs of customers and presented appropriate product and service options.
- Opened and serviced accounts within authorized limits.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Complied with security procedures and protocols when opening and closing bank vault.
- Assessed and identified issues and quickly resolved to restore functionality.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Helped resolve problems with cash, locks and balancing encountered at different ATM locations.
- Tracked ATM activities and created monthly reports showing contacts, issues and performance.
Education
Certificate - Sales Management
Sandler Training
Oklahoma City02-2023
Certificate - Sales Management
Dale Carnegie Center of Excellence - NYC/Westchester
Oklahoma City, OK07-2022
MBA - Global Business Management
Ducere Global Business School
Skills
- Financial Knowledge
- Bid Request Management
- Detail-Oriented
- Staff Training and Development
- Customer Trend Analysis
- Product and Service Promotion
- Advertising Campaigns
- Problem-Solving
- Decision Making
- Customer Service
- Verbal and Written Communication
- Time Management
- Sales Quota Management
- Networking Events
- Interdepartmental Collaboration
- Customer Escalation Resolution
- Sales Projections
- Salesforce Software
- Relationship Building
- Dale Carnegie and Sandler Training
- Proven Sales Track Record
- Relationship Selling
- Skilled in MS Office
- Strong Interpersonal Skills
- Formulating Quotes
- Powerpoint Expert
- Account Development
- Prospecting and Cold Calling
- Sales Support
- Staff Management
- KPI Analysis
Timeline
Retail Store Manager
AT&T
03.2023 - Current
Inside Sales Team Lead
Dell Technologies
08.2018 - 02.2023
Senior Relationship Banker
Peoples United Bank
05.2016 - 07.2018
Certificate - Sales Management
Sandler Training
Certificate - Sales Management
Dale Carnegie Center of Excellence - NYC/Westchester
MBA - Global Business Management
Ducere Global Business School