Jae Grubbs
Smithfield
Summary
Personable and dedicated team player with knack for delivering top-notch customer service and fostering welcoming atmosphere.
Developed strong interpersonal and customer service skills in fast-paced, customer-centric environment. Demonstrated ability to handle multiple tasks efficiently while maintaining high standards of quality and service. Seeking to transition these skills into new field, aiming to contribute positively and grow professionally.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Royal Farms
08.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Kept customers and crew areas organized.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Restaurant Hostess
Tokyo Thai
04.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier and Stocker
Food Lion
06.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in both cashier lanes and on shelves of the store.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Medical Laboratory Technology -
Tidewater Community College
Norfolk, VACPR/BLS License -
Heart To Heart Career Training Center
Williamsburg, VA06-2023
Skills
- Customer service
- Cleaning and sanitizing
- Strong work ethic
- Team collaboration
- Efficient task completion
- Stress tolerance
- Safe handling standards
- Hospitality service expertise
- Training and coaching
- Relationship building
- Hospitality and accommodation
- Problem-solving
Timeline
Service Crew Member
Royal Farms
08.2024 - Current
Restaurant Hostess
Tokyo Thai
04.2024 - 08.2024
Cashier and Stocker
Food Lion
06.2023 - 03.2024
Medical Laboratory Technology -
Tidewater Community College
CPR/BLS License -
Heart To Heart Career Training Center
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