Jae Hines
Macon,GA
Summary
Dynamic sales professional with a proven track record at Nordstrom, enhancing team performance and client satisfaction through exceptional customer service and strategic sales initiatives. Skilled in conflict resolution and time management, adept at fostering client relationships and driving sales. Achieved significant sales targets by leveraging excellent people skills and teamwork.
Overview
19
19
years of professional experience
Work History
Sales Associate
Farmers Home Furniture
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Furniture Sales Associate
Loosier Furniture Express
11.2020 - 01.2024
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Team Lead Sales Associate
Merle Norman Cosmetic Studio
12.2018 - 03.2020
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Counter Sales Manager
Nordstrom
11.2011 - 04.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Leisure Travel Manager
Classic World Travel
02.2006 - 02.2011
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Education
Travel And Tourism -
Pacific Travel School
Santa Ana, CA11.1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Conflict resolution
Accomplishments
- Awarded “Employee of the Month” in 2013 - Nordstrom
Timeline
Sales Associate
Farmers Home Furniture
01.2024 - Current
Furniture Sales Associate
Loosier Furniture Express
11.2020 - 01.2024
Team Lead Sales Associate
Merle Norman Cosmetic Studio
12.2018 - 03.2020
Counter Sales Manager
Nordstrom
11.2011 - 04.2018
Leisure Travel Manager
Classic World Travel
02.2006 - 02.2011
Travel And Tourism -
Pacific Travel School
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