Jae Montemayor
Austin,TX
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional who is successful devising satisfying solutions to complex problems. Who is also very technologically inclined.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Greater Austin Psychiatry and Wellness
08.2024 - 11.2024
- Maintained communication with patients and their families to schedule appointments
- Established healthy communication with fellow nurse practitioners to continue patient care
- Assisted with front office care and organization
- Followed detailed scheduling guidelines and obtained business goals
Community Health Worker
YMCA
06.2022 - 06.2024
- Provided routine participant recruitments and screenings
- Performed community outreach to participants in need of the research study
- Promoted long term options for participants who have completed the necessary steps of the project
- Tracked specific demographics that are the focus of our research
- Interviewed individuals that were candidates of the study itself and logged information via RedCAP
- Utilized Microsoft office, and used Microsoft Planner to complete tasks related to special outreach events
- Developed strong relationships with staff at each YMCA location to promote our research
- Initiated outreach events at YMCA location to meet possible candidates / individuals to participate in our long-term study
Customer Service Representative
Allergan pharmaceutical
10.2019 - 10.2021
- Represented and managed patient sample supply among multiple account brands
- Discussed clinical information including dosage and administration, indications and usage, also relayed warnings and precautions, and adverse reactions
- Analyzed account patient managed care representation and territory managed care payouts to strategize and formulate relevant insurance coverage discussions
- Discussed and distributed prescription device instructions and other patient education information
- Collaborated with sales, digital, and other service channels to ensure customer satisfaction and service support
Office Manager
Reliant Holdings, INC.
01.2019 - 05.2019
- Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Ensures superior customer experience by addressing customer concerns, demonstrating true concern, and resolving problems on the spot
- Drives focus in meetings and events, facilitating relevant and efficient
- Collaborated with owner to improve social media presence on Facebook, Instagram, and Google Business
Sales Associate
Lucky Brand
03.2018 - 12.2018
- Provided product knowledge to customers through the features, values, and benefits of each product
- Greeted customers and providing an enjoyable shopping experience for all customers
- Enhanced the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services, or escalate complaints
- Navigated and used various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken
- Trained new sales associates, fostering a positive work environment by consistently treating all employees and customers with respect and consideration
Volunteer/Aid
Christus Spohn Hospital
08.2012 - 06.2013
- Shadowed nurses/physicians and provided emotional support to patients
- Learned about the Hippocratic Oath and privacy laws of the hospital
- Trained on de-escalation techniques to help avoid exposure to potential conflict
- Gained a personal appreciation towards helping my neighbors and my community
- Took patients' messages and provides directions/instructions to patients according to physician orders and established guidelines
Education
Bachelor of Science - Disease Control and Epidemiology
Bachelor of Arts - Disease Control And Epidemiology
The University of Texas At San Antonio
San Antonio, TX08-2019
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
- Attention to detail
- Patient care coordination
- Verbal and written communication
- Scheduling
- Patient confidentiality
- Medical terminology
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Resolved product issue through consumer testing.
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Care Coordinator
Greater Austin Psychiatry and Wellness
08.2024 - 11.2024
Community Health Worker
YMCA
06.2022 - 06.2024
Customer Service Representative
Allergan pharmaceutical
10.2019 - 10.2021
Office Manager
Reliant Holdings, INC.
01.2019 - 05.2019
Sales Associate
Lucky Brand
03.2018 - 12.2018
Volunteer/Aid
Christus Spohn Hospital
08.2012 - 06.2013
CPR Certification
Bachelor of Science - Disease Control and Epidemiology
Bachelor of Arts - Disease Control And Epidemiology
The University of Texas At San Antonio
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