Janelle Thomas
Summary
Professional with strong background in airport operations, prepared for this role. Known for effective teamwork and ability to adapt to changing needs. Skilled in equipment handling, ensuring safety protocols, and managing tight schedules. Reliable in achieving results and supporting team success.
Overview
6
6
years of professional experience
Work History
Airport Ramp Agent
Asak Solutions
10.2023 - Current
- Efficiently operated ground service equipment.
- Coordinated ground crew activities to complete objectives on schedule.
Airport Dispatcher
Dnata
12.2022 - 11.2023
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Retail Worker
Amazon
09.2020 - 11.2022
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Customer Service Representative
Publix Supermarket Customer Service
10.2018 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Excelsior High School
Kingston, Jamaica09-2014
Skills
- Aircraft marshalling
- Ground support equipment operation
- Problem-solving
- Baggage handling
- Airside driving
- Heavy lifting
Timeline
Airport Ramp Agent
Asak Solutions
10.2023 - Current
Airport Dispatcher
Dnata
12.2022 - 11.2023
Retail Worker
Amazon
09.2020 - 11.2022
Customer Service Representative
Publix Supermarket Customer Service
10.2018 - 03.2020
High School Diploma -
Excelsior High School
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