Jae Taylor
Randolph,Massachusetts
Summary
Energetic and spirited Retail Store Manager looking to secure a position that will allow me to change careers while leveraging my leadership and effective communication skills. Motivated by operational excellence and results-driven success, I am skilled at establishing standards and working together with others to achieve our common goal of interpersonal connection and stellar performance. I offer a personable disposition with a strong sense of work ethic and professionalism.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
03.2023 - Current
- Supported other Store Managers in shoulder-to-shoulder work to ensure store teams were receiving optimal leadership support.
- Hired and maintained diverse teams of store partners across several different locations.
- Built connections with surrounding community members to leverage our brand in supporting the community.
- Mediated difficult connect conversations between partners through empathy and respect.
- Lead a team of shift managers who are expected to hire, facilitate training of, and coach partners.
- Served as main point of contact for employees, landlords, and facilities workers - managing all issues affecting the business operations.
- Lead shift manager team through increasing sales goals to meet RMIP targets for fiscal Q3 and Q4.
- Lead the team in increasing customer connection metrics to the point of a 52-week high.
- Continually coached for development and consistent improvement across all partners I worked with, including those at my same level.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
02.2022 - 03.2023
- Completed Starbucks SMT30 Training Program.
- Assisted in transition of leadership in high-performing stores.
- Conducted personalized Partner Development Conversations to support the growth and personal development of individual partners.
- Supervised Shift Managers and offered coaching on deployment and pillar work, and followed up to celebrate success.
- Conducted Shift Manager meetings to strengthen leadership in the store and ensure transparent communication throughout all partners.
- Built and maintained a clear, organized Outlook calendar to streamline planning and communication.
- Utilized P&L and Decision Center to review store metrics and assess performance.
- Wrote a 30-60-90-day plan to think ahead and invest in long-term store success.
- Connected with District peers to align on in-store policies that promote the overall health and success of the district stores.
- Interviewed and hired new Baristas and Shift Managers who demonstrate living Starbucks Mission and Values to secure a strong store staff.
- Championed for community-based hiring practices that reflect the diverse population of Greater Boston.
- Assisted district peers in interviews to promote Baristas to Shift Managers.
- Verified inventory counts and reviewed product-related system generated metrics to analyze consistency and procedural success in the store.
Shift Manager
STARBUCKS COFFEE COMPANY
01.2019 - 02.2022
- Ran shifts through a customer-focused lens while maintaining optimal partner experience for employees.
- Built relationships with customers in the store area to gather insight from the community and make plans for continuous store improvement.
- Completed daily, weekly, and ad-hoc orders while maintaining store inventory using the 5S method.
- Assisted the SM in onboarding new partners to the team, as well as writing schedules to meet store forecast and partner need.
- Wrote training plans for new Baristas and Barista Trainers, and following up by ensuring the total completion of Barista Basics resources and skill checking partners.
- Continually and respectfully coached peers and Baristas to promote development and continuous improvement.
- Completed cash management audits to ensure that cash handling in the store followed all procedures, as well as controlling in-store cash in a safe and secure manner.
- Served as a role model for partners seeking to learn and perform job duties according to Starbucks standards, especially those looking to be represented demographically in store management.
Assistant Studio Director
MiniLuxe
07.2019 - 01.2020
- Supervised a team of Nail Designers, Wax Editors, and front desk reception staff.
- Hired, trained, and continually coached a diverse front desk reception staff to check their progress and ensure client satisfaction.
- Built relationships with regular clientele by learning their stories, like and dislikes.
- Engaged with the community by hosting events with local businesses that helped increase sales for our Salon and other businesses while also strengthening our relationship with clients in the community.
- Increased sales by engaging in creative product marketing and through recommending products and services to our customers.
- Tracked the performance and improvement of the Salon by conducting customer surveys and reading service comments. Any unsatisfied customers were contacted personally by me to maintain that relationship and make the moment right.
Barista
STARBUCKS COFFEE COMPANY
11.2018 - 01.2019
- Created a wide variety of hand crafted beverages at a quick pace with consistently positive customer satisfaction scores.
- Strengthened relationships with customers by introducing myself and learning their stories.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels behind the bar and in facing customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained food safe standards by following all protocol directed by SM and company leaders.
Education
Bachelor of Arts - Africana Studies
University of Massachusetts - Boston
Boston, MA2023
Skills
- Team Leadership
- Decision Making
- Quality Assurance
- Verbal and Written Communication
- Customer Service Management
- Training Management
- Community Leadership
- Social Justice
- P&L Analysis
- Volunteer Coordination
- Self-Motivated
- Microsoft Outlook
Timeline
Store Manager
Starbucks Coffee Company
03.2023 - Current
Assistant Store Manager
STARBUCKS COFFEE COMPANY
02.2022 - 03.2023
Assistant Studio Director
MiniLuxe
07.2019 - 01.2020
Shift Manager
STARBUCKS COFFEE COMPANY
01.2019 - 02.2022
Barista
STARBUCKS COFFEE COMPANY
11.2018 - 01.2019
Bachelor of Arts - Africana Studies
University of Massachusetts - Boston