Jae Young
Lake Orion,MI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Consistent awareness of time and inventory to prioritize productive work within business hours.
Overview
2
2
years of professional experience
Work History
Barista
Chartwells Compass Group
08.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Front Counter Staff Member
Bakehouse 46
04.2023 - 08.2023
- Maintained a clean and welcoming front counter area for an inviting customer experience.
- Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
- Handled high-volume periods with ease, maintaining composure under pressure while serving customers efficiently.
- Contributed to a positive team environment by working collaboratively with coworkers.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Barista
Defined Sip And Ship Cafe
11.2022 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Barista
Lava Mountain Coffee Co.
09.2022 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
High School Diploma -
Lake Orion Community High School
Lake Orion, MI06.2022
Michigan Transfer Agreement - General Education Credits
Oakland Community College
Bloomfield Hills, MI12.2023
Bachelors of Arts And Sciences - Communications
Eastern Michigan University
Ypsilanti, MI06.2027
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Excellent memory
- Time Management
- Attention to Detail
- Adaptable and Flexible
- Reliable and Dependable
Accomplishments
- Academic Honor Roll- 2015-2023
- High School Robotics Team Co-Captain-2021-2022
Timeline
Barista
Chartwells Compass Group
08.2023 - Current
Front Counter Staff Member
Bakehouse 46
04.2023 - 08.2023
Barista
Defined Sip And Ship Cafe
11.2022 - 03.2023
Barista
Lava Mountain Coffee Co.
09.2022 - 11.2022
High School Diploma -
Lake Orion Community High School
Michigan Transfer Agreement - General Education Credits
Oakland Community College
Bachelors of Arts And Sciences - Communications
Eastern Michigan University