Summary
Work History
Education
Skills
Timeline
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JAEANA M CHARGUALAF SABLAN

LACEY

Summary

Adaptable and driven with strong work ethics. Self-directed and able to work independently as well with others. Ability to prioritize and remain focused on the essence of an issue. Strong planner and problem solver who readily adapts to change.

Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.

Work History

Member Service Representative

Schofield Federal Credit Union
03.2023 - 09.2024
  • At Schofield Federal Credit Union as a MSR my role is answering phone calls and written questions, concerns, and complaints regarding membership. Providing information on membership fees, policies, processes, benefits, products, and services. Actively listening to members and identifying their needs. Recommending and cross-selling products and services to members and potential members. Investigating and resolving or escalating membership and payment issues. Assessing member eligibility and processing payments, applications, and requests.Documenting all inquiries and maintaining accurate membership records.

Child Youth Program Assistant

05.2022 - 02.2023
  • Maintains control of and accounts of whereabouts and safety of children and youth. Plans, coordinates, and conducts activities that meet the physical, social, emotional cognitive needs for program participants based on the group and individual. Maintains program participation data and complete daily report.

Sales Associate

Tommy Hilfiger
08.2015 - 01.2017
  • Learned roles of other departments to provide coverage and keep store operational. Remained standing for a prolonged periods of time, in addition to repeated walking and occasional lifting. Assists in monthly inventories. Handles cash and daily audits. Cleans and dusts fixtures. Ensures the customers are assisted and satisfied.

Education

High School Diploma -

Legacy High School
Las Vegas, Nevada
06.2015

Skills

  • Self motivation
  • Goal setting
  • Time Management
  • Relationship Building
  • Attention to Detail
  • Works well with others
  • Customer service
  • Financial transactions

Timeline

Member Service Representative

Schofield Federal Credit Union
03.2023 - 09.2024

Child Youth Program Assistant

05.2022 - 02.2023

Sales Associate

Tommy Hilfiger
08.2015 - 01.2017

High School Diploma -

Legacy High School

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JAEANA M CHARGUALAF SABLAN