Jaeci Cooley
Jay,FL
Overview
5
5
years of professional experience
Work History
MORTAGE OPERATIONS SUPPORT TEAM
Navy Federal Credit Union
07.2022 - Current
- Adapt quickly to multiple roles needed within the department including Order Outs, UPS Mail, Appraisals, Indexing and peer training.
- Remain a consistent team member who is highly approachable and respected by peers and leadership.
- Professionally and effectively communicate with a diverse group of individuals including, but not limited to: 3rd party vendors, Processors, Loan Officers, Peers and Management.
- Prioritize workload to complete tasks in order to keep the department within Service Level Agreements and our Processing/field partners satisfied with a quick turnaround time.
- Remain flexible to work either from home or in office based on business need.
- Coordinate communication between departments, fostering collaboration and promoting a positive work environment.
- Plan and organize team events ensuring each team member is included based on their needs and desires.
- Participate in team meetings to maintain up to date knowledge for my skillset.
- Mentor team members in job shadows with Order Outs and UPS Mail.
- Prioritize the team chat while working my job role to assist with questions/concerns my peers may encounter.
- Trained in Disposition Desk in order to step in when the business need arises.
- Remain up to skill with powerful research abilities to ensure I can efficiently provide missing information on files.
- Communicate daily with internal business partners to effectively provide our members with the best possible care.
- Trained in creating detailed schedules for certain tasks within on our team.
- Ability to lead and verbally propose when team members need to participate in UPS mail upon volume rising.
- Obtain a strong knowing of the Navy Federal culture advancing my worth to the company.
PRESCHOOL TEACHER
Marcus Pointe Preschool
01.2019 - 01.2021
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher engagement to ensure academic growth was being achieved consistently across all areas of development.
- Implemented hands on, play based strategies for experimental growth.
- Encouraged children to be understanding of others and portray well manners.
- Administrated and documented in depth results of student assessments.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques..
Education
High School Diploma -
Jay High School
Jay, FL05.2019
Skills
- Superior work and communication skills
- People oriented
- Organizational skills
- Active listening and decision-making skills
- Goal driven
- Adequate presentation skills
- Advanced planning
- Microsoft Word
- Ability to receive and apply constructive criticism
- Multitasker
- Leadership and team player skills
- Time management
- Public speaking
- Research abilities
- Self-driven
- Excel
- PowerPoint
Timeline
MORTAGE OPERATIONS SUPPORT TEAM
Navy Federal Credit Union
07.2022 - Current
PRESCHOOL TEACHER
Marcus Pointe Preschool
01.2019 - 01.2021
High School Diploma -
Jay High School
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