Radio Host
Radio Voces del Alba
Jacqueline Nataly Cuellar Campos
Oxon Hill,MD
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
Independent Singer
Secretary
Velnet 21 Clinic
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
Inbound Call Center Representative
Teleperformance El Salvador
- Handled accounts for Kohls, RMO (Collections), Doordash
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
Customer Service Representative
Ross Dress for Less
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Representative and Customer Service
Allstate Ins Company
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School -
Centro Cultural Salvadoreño Americano
01.2016
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Excellent communication
- Engaging personality
- Fast learner
- Organizational and multitasking skills
- Friendly, positive attitude
Professional Studies
- Microsoft Word Certification, 2013
- Professional Singer, Mezzosoprano
- English Course, Prolingua Institute
Beliefs
Seventh Day Adventist
Personal Information
- Age: 24
- Place of Birth: San Salvador
- Date of Birth: 10/09/00
- Nationality: Salvadorean
- Marital Status: Single
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Radio Host
Radio Voces del Alba
Independent Singer
Secretary
Velnet 21 Clinic
Inbound Call Center Representative
Teleperformance El Salvador
Customer Service Representative
Ross Dress for Less
Sales Representative and Customer Service
Allstate Ins Company
High School -
Centro Cultural Salvadoreño Americano
Similar Profiles
DANIEL ORÉ ROMERODANIEL ORÉ ROMERO
Master Control Operator at Instituto Nacional De Radio Y Televisión Del PerúMaster Control Operator at Instituto Nacional De Radio Y Televisión Del Perú
Jorge Angobaldo TorresJorge Angobaldo Torres
Creative Writer at Instituto Nacional de Radio y Televisión del PerúCreative Writer at Instituto Nacional de Radio y Televisión del Perú
Stephanie SenselStephanie Sensel
Intern/General Coordination Assistant at Voces De La MemoriaIntern/General Coordination Assistant at Voces De La Memoria