Jaeda Carter
Account Services Rep II
Rockford,TN
Summary
Seasoned professional with a robust background in customer service and account management, notably at Westgate Resort. Excelled in roles requiring attention to detail and effective communication, achieving significant improvements in customer satisfaction and account reconciliation. Skilled in computer operations and problem-solving, adept at enhancing operational efficiency and client relations.
Overview
25
25
years of professional experience
Work History
Account Services Rep II
Westgate Resort
Rockford, TN
01.2022 - Current
- Communicate with owners by telephone in order to collect all past due monies owed on the account to include past due payments, past due down payments, documentation required to complete the purchase, past due maintenance, taxes, and use fees
- Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion
- Provide accurate information to owners regarding their account during every communication
- Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during even the most difficult calls
- Use Positive Call Skill Drivers on every call
Concierge
Orange Sky Concierge Service
Rockford, TN
11.2014 - 09.2016
- Customer service
- Organizing and preparing itineraries for travel
- Building a network of contacts for guests and clients
- Provide personalized assistance to customers and clients
Sales Assistant
Sassafras and Company
Louisville, TN
10.2014 - 09.2016
- Greet Customers
- Handle Transactions
- Help Customers When Needed
- Skills Used: Computer, Customer Services, Financial
Retail Merchandiser
Lawrence Merchandising
Knox, IN
12.2015 - 05.2016
Retail Merchandiser
Crossmark
Knoxville, TN
12.2015 - 04.2016
Currency Room Teller
Brink's Incorporated
Knoxville, TN
09.2006 - 08.2007
- Responsible for processing deposits, preparing customer orders, reconciling ending balances, and providing daily reports to management
- Processing commercial cash and check deposits
- Processing inbound and outbound bank shipments
- Preparing cash orders for commercial bank customers
- Preparing ATM replenishments
- Processing and balancing inbound ATM residual cash
- Answered multi-line telephone
- Filed paperwork
- Occasionally helped with billing
Senior Secretary
University of Tennessee Knoxville- Department of Education
Knoxville, TN
08.1999 - 10.2006
- Scheduled appointments for students to meet with their advisors
- Mailed communiques referencing the Education Department
- Received incoming telephone calls and directed them as appropriate
Supervisor/Proctor
University of Tennessee Knoxville- Department of Education
Knoxville, TN
08.1999 - 10.2006
- Started out proctoring the SAT, ACT and other exams and finally moved up to being the supervisor over the tests
- Consisted of checking students in, making sure that they had the right materials, reading test directions and making sure students were doing the right things with the test
Teller 1
Y-12 Federal Credit Union
Maryville, TN
12.2005 - 07.2006
- Processed transactions for personal and business customers
- Provided information regarding credit union services
- Executed complex transactions
- Used the computer to enter deposits, payments, and withdrawals
File Clerk/Customer Relations
Airport Honda
Alcoa, TN
10.2004 - 07.2005
- Successfully handled service department receipts that were completed at time of work and filed them in the appropriate customers folders
- Received calls from perspective customers inquiring about advertised vehicles
- Helped customers locate car titles which had not received
- Also when salesmen completed sales I would receive the paperwork and input the pertinent data via the computer
Call Center Operator
Airport Honda
Alcoa, TN
10.2004 - 07.2005
- Scheduled service appointment for customers
- I telephoned customers after their vehicles had been recently serviced to see if they were satisfied with the quality of work performed
- Helped customers with their complaints which dealt with excessive service charges, repair work that was not authorized, etc
- And entered the data into the computer
Education
Associate of Science -
Pellissippi State Community College
Maryville, TNSkills
- Account Services
- Babysitting
- Cash handling
- Computer Skills
- Customer Service
- Data Entry
- Filing
- Retail merchandising
- Sales
- Supervision
- Telephone etiquette
- Account management
- Customer interaction
- Account reconciliation
- Data entry
- Effective communication
- Attention to detail
- Problem-solving
- Document and records management
- Computer skills
Timeline
Account Services Rep II
Westgate Resort
01.2022 - Current
Retail Merchandiser
Lawrence Merchandising
12.2015 - 05.2016
Retail Merchandiser
Crossmark
12.2015 - 04.2016
Concierge
Orange Sky Concierge Service
11.2014 - 09.2016
Sales Assistant
Sassafras and Company
10.2014 - 09.2016
Currency Room Teller
Brink's Incorporated
09.2006 - 08.2007
Teller 1
Y-12 Federal Credit Union
12.2005 - 07.2006
File Clerk/Customer Relations
Airport Honda
10.2004 - 07.2005
Call Center Operator
Airport Honda
10.2004 - 07.2005
Senior Secretary
University of Tennessee Knoxville- Department of Education
08.1999 - 10.2006
Supervisor/Proctor
University of Tennessee Knoxville- Department of Education
08.1999 - 10.2006
Associate of Science -
Pellissippi State Community College
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