Jaedaliz Santiago-Rivera
Kissimmee,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Dennys Diner
11.2021 - Current
- Increased guest retention with friendly interactions and personalized service.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
High School Diploma -
Professional And Technical Highschool
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleanliness maintenance
Certification
Pharmacy Technician
Timeline
Hostess/Server
Dennys Diner
11.2021 - Current
High School Diploma -
Professional And Technical Highschool
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