Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaeden Alford

959 Hall Rd, Meridian,MS

Summary

Detail-oriented professional with a strong background in record management and customer service at Meridian Living. Proven ability to enhance operational efficiency and build positive relationships through effective communication and problem-solving. Focused on compliance and improving resident experiences with innovative strategies and attentive care. Skilled in front desk operations, guest interactions, and immediate issue resolution, contributing to overall company growth.

Overview

6
6
years of professional experience

Work History

Receptionist/Secretary

Meridian Living
Meridian, MS
09.2020 - Current
  • Compiled monthly activity reports for management review to enhance operational transparency.
  • Conducted meetings with families to address health status changes and care concerns.
  • Maintained accurate records of resident health information and medications for compliance.
  • Ensured availability of essential supplies to support facility operations.
  • Developed strategies for managing difficult resident behaviors effectively.
  • Performed routine inspections to ensure regulatory compliance and safety standards.
  • Created daily schedules and activities for residents, prioritizing safety and comfort.
  • Implemented technologies to improve communication among staff, families, and residents.

Front Desk Receptionist

Drury Inn & Suites
Meridian, MS
02.2022 - 02.2024
  • Greeted guests professionally, ensuring a welcoming atmosphere.
  • Assisted guests with check-in and check-out procedures to enhance efficiency.
  • Resolved customer complaints promptly while adhering to company policies.
  • Maintained comprehensive knowledge of hotel offerings, pricing, and policies.
  • Balanced end-of-shift reports daily to confirm transaction accuracy.
  • Conducted regular audits of front desk operations for compliance with standards.
  • Verified billing invoices prior to payment processing to ensure accuracy.
  • Performed administrative duties, including filing documents and preparing correspondence.

Customer Service Representative

IQor
Meridian, MS
05.2019 - 05.2020
  • Resolved customer inquiries via phone, email, and chat, ensuring timely responses.
  • Collaborated with departments to address complex problems and deliver effective solutions.
  • Handled customer complaints promptly to enhance overall service efficiency.
  • Conducted follow-up calls with customers to confirm issue resolution satisfaction.
  • Implemented innovative methods to streamline customer service processes for improved efficiency.
  • Provided exceptional service to foster positive customer experiences and loyalty.
  • Managed administrative tasks including filing, updating databases, and generating reports.
  • Delivered accurate information about products and services to meet customer needs.

Education

Certificate - Medical Billing And Coding

MedDoc
05-2020

High School Diploma -

Meridian High School
Meridian, MS
05-2018

Some College (No Degree) -

Meridian Community College
Meridian, MS

Skills

  • Record management and data entry
  • Regulatory compliance
  • Appointment scheduling
  • Communication technology
  • Customer service and relations
  • Team collaboration
  • Attention to detail
  • Interpersonal skills
  • Problem solving
  • Phone etiquette

References

References available upon request.

Timeline

Front Desk Receptionist

Drury Inn & Suites
02.2022 - 02.2024

Receptionist/Secretary

Meridian Living
09.2020 - Current

Customer Service Representative

IQor
05.2019 - 05.2020

Certificate - Medical Billing And Coding

MedDoc

High School Diploma -

Meridian High School

Some College (No Degree) -

Meridian Community College

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