I love to work hard, especially knowing that I'm helping others with their day This drives me to be a better worker and person as the days go by I do love to go outside when I can, and eating out is something I'd do on a daily basis if I could Trying new foods are very interesting to me, as the thrill of potentially unlocking your new favorite dish inspires me to give more things a chance! Due to me not being very athletic, I stay inside and watch shows or play games in my free time I find Fortnite to be the most engaging as there are many complex scenarios that you'd have to be put through So getting wins no matter how frequent will always grant an exceptional amount of dopamine
Jaeden Grant
Gainesville,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Kroger. Excelled in conflict resolution and CRM system proficiency, significantly improving service delivery. Leveraged critical thinking to solve complex issues, achieving notable efficiency in complaint handling and inventory management. Skilled in Microsoft Excel, adept at analyzing and optimizing workflows. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in any environment.
Overview
3
3
years of professional experience
Work History
Produce Clerk
Kroger
03.2024 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Kroger
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Walmart
09.2021 - 01.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA05.2023
Skills
- Conflict Resolution
- [Software] CRM system proficiency
- Critical Thinking
- Complaint Handling
- Warranty Service
- Call Management
- Loading and unloading
- Supply Ordering
- Sorting and Labeling
- Heavy Lifting
- Stacking and Staging
- Microsoft Excel
Game Developer
I create various amounts of code for a studio I've created on my own. I have hired many other developers, builders and animators to assist me with projects. We create mini games for children to enjoy on Roblox, and our growth has been slow, but rather steady.
Interests
Timeline
Produce Clerk
Kroger
03.2024 - Current
Customer Service Representative
Kroger
03.2024 - Current
Cashier
Walmart
09.2021 - 01.2024
High School Diploma -
Meadowcreek High School
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