Jaeden Harris
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Berkots Super Food
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Cashier
Dollar Tree
05.2024 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Store Team Member
Target
06.2023 - 03.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
Sales Associate
Walgreens
12.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Biology
Kankakee Community College
Kankakee, IL05-2025
High School Diploma -
Kankakee High School
Kankakee, IL05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Product knowledge
- Order processing
- Documentation
- Product sales
- Multi-line phone talent
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
Basset Alcohol Distributor license
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Customer Service Representative
Berkots Super Food
06.2024 - Current
Customer Service Cashier
Dollar Tree
05.2024 - 07.2024
Store Team Member
Target
06.2023 - 03.2024
Sales Associate
Walgreens
12.2022 - 07.2023
Associate of Science - Biology
Kankakee Community College
High School Diploma -
Kankakee High School
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