Jaeden Imgard
Summary
Responsible and ambitious, excellent customer service skills, sales and supervisory experiences
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
RC Willey
Reno
08.2025 - Current
- Greeted customers upon store entry, creating a welcoming atmosphere to enhance shopping experience.
- Assisted customers in selecting products to meet their needs.
- Maintained a clean and organized sales floor for optimal shopping experience.
Senior Customer Service Associate
RC Willey
Reno
03.2023 - Current
- Provided customer service by assisting with cashiering, financing, payments, and rescheduling deliveries.
- Guided customers in selecting new items to enhance their orders, ensuring satisfaction with their purchases.
- Assisted customers with product inquiries and order issues.
- Processed returns and exchanges following company policies.
- Handled escalated customer complaints with empathy and professionalism.
Office/Customer Service Supervisor
RC Willey
Reno
12.2020 - 03.2023
- Managed team of employees, supporting them to deliver excellent customer service.
- Supervised daily customer service operations ensuring team efficiency and quality support.
- Resolved customer inquiries and complaints swiftly to enhance satisfaction levels.
- Assisted customers with complaints and problem solving.
- Trained new staff on company policies and customer interaction standards.
Stocker
Walmart
Reno
12.2019 - 08.2020
- I was a stocker working part time.
- I stocked shelves, unloaded trucks, broke down boxes, and provided customer service as needed.
Education
Criminal Justice - Associate's degree
TMCC
Reno, NVHigh school diploma -
Damonte Ranch High School
Reno, NVCriminal Justice - Bachelor's degree
University of Nevada
RenoSkills
- Point of Sale
- Supervisory experience
- Team management
- Customer Service
- Customer Engagement
- Client relations
- Financial services
- Financing
- Analysis skills
- Process improvement
- Computer skills
- Typing
- Team Management
- Leadership
- Office Management
- Customer service
Certification
Driver's License
Timeline
Sales Associate
RC Willey
08.2025 - Current
Senior Customer Service Associate
RC Willey
03.2023 - Current
Office/Customer Service Supervisor
RC Willey
12.2020 - 03.2023
Stocker
Walmart
12.2019 - 08.2020
Criminal Justice - Associate's degree
TMCC
High school diploma -
Damonte Ranch High School
Criminal Justice - Bachelor's degree
University of Nevada