Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Jaeden Kelly

Jaeden Kelly

Portsmouth,VA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Jimmy John's
07.2022 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Delivery Driver

Jimmy John's
07.2022 - Current
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.

Delivery Driver

Self-employed
09.2019 - Current
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.

Brand Representative

Hot Topic
11.2021 - 02.2022
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Sales Associate

Walmart
11.2018 - 09.2019
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Assisted customers in the management and creation of recreational hunting and fishing licenses.

Education

Bachelor of Arts - Drama And Theatre

Norfolk State University
Norfolk, VA
05.2024

Skills

  • Production Support
  • Exceptional Communicator
  • Memorization Skills
  • Accepts Direction and Coaching Graciously
  • Performance Improvement
  • Adaptable
  • Presentation Development
  • Research and Analysis
  • File Maintenance
  • Business Correspondence
  • Event Coordination
  • Customer Service

Certification

  • Licensed Food Handler - 2022

Timeline

Manager

Jimmy John's
07.2022 - Current

Delivery Driver

Jimmy John's
07.2022 - Current

Brand Representative

Hot Topic
11.2021 - 02.2022

Delivery Driver

Self-employed
09.2019 - Current

Sales Associate

Walmart
11.2018 - 09.2019

Bachelor of Arts - Drama And Theatre

Norfolk State University
Jaeden Kelly