Jaeden Kelly
Portsmouth,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Jimmy John's
07.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Delivery Driver
Jimmy John's
07.2022 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Delivery Driver
Self-employed
09.2019 - Current
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Drove safely at all times to avoid accidents and harm.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Delivered packages to customer doorsteps and business offices.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Brand Representative
Hot Topic
11.2021 - 02.2022
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Sales Associate
Walmart
11.2018 - 09.2019
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Assisted customers in the management and creation of recreational hunting and fishing licenses.
Education
Bachelor of Arts - Drama And Theatre
Norfolk State University
Norfolk, VA05.2024
Skills
- Production Support
- Exceptional Communicator
- Memorization Skills
- Accepts Direction and Coaching Graciously
- Performance Improvement
- Adaptable
- Presentation Development
- Research and Analysis
- File Maintenance
- Business Correspondence
- Event Coordination
- Customer Service
Certification
- Licensed Food Handler - 2022
Timeline
Manager
Jimmy John's
07.2022 - Current
Delivery Driver
Jimmy John's
07.2022 - Current
Brand Representative
Hot Topic
11.2021 - 02.2022
Delivery Driver
Self-employed
09.2019 - Current
Sales Associate
Walmart
11.2018 - 09.2019
Bachelor of Arts - Drama And Theatre
Norfolk State University