Jaeden Ray
Cedar Rapids
Summary
Skilled HVAC Technician at Fosters Kraus, enhancing system efficiency and customer satisfaction through meticulous maintenance and repair. Demonstrates exceptional teamwork and communication, alongside expertise in welding and safety procedures. Achieved repeat business through outstanding service, contributing significantly to team success and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HVAC Technician
Fosters Kraus
01.2024 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Traveled to job sites for both scheduled and emergency appointments.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Server/bartender
Irish Democrat
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Streamlined order-taking process to minimize wait times for diners.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Sales Associate
Harbor Freight
08.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Education
Welding - TIG, MIG, And Stick Welding
Kirkwood Community College
Cedar Rapids, IA05.2024
Skills
- Welding techniques
- Cutting processes
- Gas tungsten arc welding
- Weld defects identification
- Joint preparation
- Teamwork and communication
- Grinding and finishing
- Welding positions
- Measurement and layout
- Heat control
- Welding safety
- Power tools operation
- Defect identification
- Safety procedures
- Measurement tools
- Slag removal
- Hand tools operation
- Attention to detail
- Hand and power tool operation
- Flat welding position
- Surface grinding
- Measurements and calculations
- Critical thinking
- Welding
- Safety monitoring
- Quality control
- Aluminum metal welding
- Vertical welding
- Gas flow adjustments
- Overhead welding position
- Stainless steel metal welding
- Decision-making
- Surface material preparation
- Micrometers and calipers
- Sheet metal fabrication
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Certification
- AWS D1.1 (Expired 11/16/2024)
- AWS D9.1 (Expired 1/16/2025)
- Occupational Safety and Health Administration (OSHA) 10-Hour Construction Safety Certification - OSHA Training Institute Education Centers or authorized providers.
Timeline
HVAC Technician
Fosters Kraus
01.2024 - Current
Server/bartender
Irish Democrat
08.2023 - Current
Sales Associate
Harbor Freight
08.2022 - 07.2023
- AWS D1.1 (Expired 11/16/2024)
- AWS D9.1 (Expired 1/16/2025)
- Occupational Safety and Health Administration (OSHA) 10-Hour Construction Safety Certification - OSHA Training Institute Education Centers or authorized providers.
Welding - TIG, MIG, And Stick Welding
Kirkwood Community College
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