Jaeden Williams
Houston,TX
Summary
Accomplished Electronics Technician with a robust background in the US Navy, excelling in operations management and effective team leadership. Demonstrated expertise in troubleshooting, hardware diagnostics, and electrical safety, leading to enhanced equipment functionality and reliability. Proven track record in leveraging strategic planning and customer service skills to deliver exceptional results.
Overview
4
4
years of professional experience
Work History
Electronics Technician
US Navy
08.2023 - 04.2024
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Optimized equipment functionality with regular preventative maintenance tasks.
Customer Service Representative
The Cookery Nook
03.2020 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Navigation Electronics Technician
Groton, CT01.2024
High School Diploma -
Olympic High
Chartlotte, NC02.2022
Skills
- Operations Management
- Effective team leader
- Troubleshooting
- Test Equipment
- Inventory control
- OSHA familiarity
- Customer Service
- Electrical Safety
- Functional Testing
- Hardware diagnostics
- Strategic planning
- Excellent people skills
- Money Handling
- Upselling
- Professional Demeanor
Timeline
Electronics Technician
US Navy
08.2023 - 04.2024
Customer Service Representative
The Cookery Nook
03.2020 - 04.2023
Navigation Electronics Technician
High School Diploma -
Olympic High