Jaedin Lee
Simi Valley,CA
Summary
Dynamic and customer-focused professional with extensive experience at Sprouts Farmers Market, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction and loyalty through exceptional service and effective problem-solving. Highly dependable team player committed to maintaining a positive shopping environment and achieving sales targets. Highly trained well at Ralphs supporting all team members with a smile and helping hand to ensure a safe and positive environment for all. Allowing customers to choose their preferred perfume and smells while always giving my positive input was a major responsibility for me at Bath & Body works, and will be something I carry throughout life in certain circumstances.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Sprouts Farmers Market Inc, Grocery
07.2023 - 09.2024
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Ralphs Grocery Store
01.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and identified their requirements.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Bath & Body Works
09.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma - Psychology
Don Antonio Lugo
Chino, CA05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- Confident Work ethic
- Fast Learner
- Highly Dependable
- Good Attention To Details
Accomplishments
- Giving Great Presentation At Work
- Beating All Sales Targets
- Mentoring A Coworker or Fellow Classmate
- Mastering Roller Skating
- Solving A Difficult Task
- Slowly Understanding The Meaning Of Life
- Exceeding Expectations
- Setting Better Goals
Certification
- Food Handlers Card
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Jesus Christ
- Trying New Food
- Learning A New Hobby
- Swimming
- Hiking
- A New TV Show
- Hair
- Roller Skating
- Fashion
- Sunsets
- Beaches
- Thrifting
- Exploring
Timeline
Cashier
Sprouts Farmers Market Inc, Grocery
07.2023 - 09.2024
Sales Associate
Bath & Body Works
09.2022 - 01.2023
Cashier
Ralphs Grocery Store
01.2022 - 12.2023
High School Diploma - Psychology
Don Antonio Lugo
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