Jaedynn Donahue
Baraboo,WI
Summary
At Denny's Diner, excelled in a fast-paced environment, enhancing dining experiences through expert menu knowledge and exceptional communication. Demonstrated effective multitasking and customer service, training new staff and resolving complaints efficiently. Maintained financial accuracy and upheld high service standards, showcasing patience, empathy, and cash handling skills.
Overview
4
4
years of professional experience
Work History
Hostess/Server
Denny's Diner
03.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma -
Baraboo High School
Baraboo, WI05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Greeting guests
- Exceptional communication
Timeline
Hostess/Server
Denny's Diner
03.2020 - Current
High School Diploma -
Baraboo High School
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