JAEDYNN WHITE
Las Vegas,US
Summary
Guest services professional with extensive experience at Cosmopolitan Hotel & Casino, specializing in customer service and team leadership. Demonstrated ability to enhance guest satisfaction and operational efficiency through effective problem-solving and data management. Skilled in building strong relationships and delivering exceptional experiences in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Guest Services Agent & Supervisor
Cosmopolitan Hotel & Casino
Las Vegas, US
02.2024 - Current
- Oversee front desk, resolve guest issues, enhance satisfaction
- Train staff, ensure seamless experiences, boost efficiency
- Handle data entry, report in reservation systems, maintain accuracy
- Coordinate with housekeeping, maintenance, meet guest needs
Front Desk Agent
Club de Soleil
Las Vegas, US
06.2022 - 02.2024
- Greet guests, manage inquiries, resolve issues; enhance guest satisfaction
- Efficient check-ins/outs, room assignments, and payments; streamline operations
- Inform guests about amenities and attractions; boost guest engagement
- Update guest data accurately; ensure seamless room transitions
- Handle guest requests and complaints; improve service quality
Call Center Agent
Leaf Home Safety Solutions
Las Vegas, US
01.2022 - 06.2022
- Handled over 50 daily customer interactions, ensuring personalized service and satisfaction
- Entered data into CRM, scheduled appointments, followed up on leads, enhancing client relations
- Resolved customer inquiries and complaints promptly, improving service efficiency
- Adjusted or canceled appointments as necessary, maintaining flexibility and customer focus
- Resolved customer inquiries efficiently, enhancing satisfaction and fostering repeat business through personalized communication
Store Associate
Five Below
Las Vegas, US
12.2021 - 12.2021
- Operated POS system to streamline checkout processes and elevate customer satisfaction.
- Assisted customers with purchases, returns, and recommendations, resulting in improved sales outcomes.
- Stocked merchandise to maintain organized store environment and enhance accessibility.
- Ensured cleanliness throughout the store to promote positive shopping experiences.
- Delivered exceptional customer service that encouraged repeat business and loyalty.
- Collaborated with team members to optimize floor displays, boosting product visibility and sales growth.
- Employed a customer-first approach that fostered lasting relationships with clientele.
Guest Assistant
The Hunger Games (MGM Hotel)
Las Vegas, US
05.2021 - 09.2021
- Checked in guests, processed transactions, maintained exhibit cleanliness, enhanced guest satisfaction
- Assisted exhibit operations, greeted customers, ensured smooth visitor flow, improved service quality
- Delivered exceptional service in high-traffic settings, supported team efforts, increased customer retention
- Provided attentive guest support, enhancing visitor experiences and fostering a welcoming atmosphere
- Coordinated with team members to maintain exhibit operations, ensuring a clean and engaging environment
- Executed daily cleaning and maintenance tasks, upholding high standards of cleanliness and safety
- Monitored visitor flow and feedback, enabling service delivery adjustments that improved guest engagement
Clerk
Full Momentum Logistics
San Bernardino, US
08.2017 - 08.2018
- Entered shipment data, maintained transport logs, and supported the dispatch team
- Managed filing, document scanning, and customer communication
- Strong computer literacy and proficiency with word processing, spreadsheets, and data entry
- Excellent attention to detail, organizational skills, and multitasking abilities
- Executed accurate data entry and maintained up-to-date transport logs
Education
Associate of Science - Nursing
College of Southern Nevada
North Las Vegas05-2026
Skills
- Data entry and management
- Microsoft Office and Google Workspace
- Virtual communication tools
- Time management and prioritization
- Problem-solving strategies
- Customer service excellence
- Team leadership and collaboration
- CRM proficiency
- Hotel operations management
- Attention to detail
References
- Willie Phillips, Five Below, +1 (870) 619-3600
- Zali Downton, Soleil Management, +1 (702) 418-4798
- LeAnna Scantlebury, Full Momentum Logistics, +1 (909) 489-6474
Timeline
Guest Services Agent & Supervisor
Cosmopolitan Hotel & Casino
02.2024 - Current
Front Desk Agent
Club de Soleil
06.2022 - 02.2024
Call Center Agent
Leaf Home Safety Solutions
01.2022 - 06.2022
Store Associate
Five Below
12.2021 - 12.2021
Guest Assistant
The Hunger Games (MGM Hotel)
05.2021 - 09.2021
Clerk
Full Momentum Logistics
08.2017 - 08.2018
Associate of Science - Nursing
College of Southern Nevada
Similar Profiles
Steve MorganSteve Morgan
Table Games Floor Supervisor at Cosmopolitan Hotel and CasinoTable Games Floor Supervisor at Cosmopolitan Hotel and Casino
Jacob PateJacob Pate
Concierge at The Cosmopolitan of Las Vegas Hotel and CasinoConcierge at The Cosmopolitan of Las Vegas Hotel and Casino
Emeline PapalagiEmeline Papalagi
Front Desk Agent at Cosmopolitan Hotel and CasinoFront Desk Agent at Cosmopolitan Hotel and Casino
IVY BROWNIVY BROWN
Registered Nurse at Boulder City hospitalRegistered Nurse at Boulder City hospital
Jada ClarkJada Clark
VIP Cocktail Server at High Stakes PokerVIP Cocktail Server at High Stakes Poker