Jae H. Lee
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Front Office Manager
The Peninsula New York
New York, NY
09.2022 - Current
- Drafted employee work schedules to fill coverage gaps.
- Supervised payroll corrections for accuracy and duplications.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new-hires on customer service procedures to better service customers.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Handled billing information over phone.
Guest Service Manager
The Hoxton
Brooklyn, NY
03.2021 - 08.2022
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Implemented procedures and services to improve hotel services and amenities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Front Desk Agent
Soho House
Chicago, IL
09.2017 - 09.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Agent
The Ritz Carlton
Chicago, IL
04.2017 - 09.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Basketball Team Manager
Roosevelt University
Chicago, IL
08.2014 - 03.2016
- Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.
- Documented scores and stats of games and distributed results to appropriate people.
- Organized bus and air transport for players for away games and tournaments.
- Distributed schedules containing game and practice dates and locations to league officials and press.
Education
Bachelor of Science - Hospitality And Tourism Management
Roosevelt University
Chicago, IL 08.2014 - 12.2020
Skills
Guest experiences
undefinedTimeline
Assistant Front Office Manager
The Peninsula New York
09.2022 - Current
Guest Service Manager
The Hoxton
03.2021 - 08.2022
Front Desk Agent
Soho House
09.2017 - 09.2019
Front Desk Agent
The Ritz Carlton
04.2017 - 09.2017
Bachelor of Science - Hospitality And Tourism Management
Roosevelt University
08.2014 - 12.2020
Basketball Team Manager
Roosevelt University
08.2014 - 03.2016
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