Jaehun Jeong
Los Angeles,CA
Summary
- Highly accomplished Game Producer / Product Manager with expert proficiency in leading the development and delivery of large-scale, multi-phase, multi-platform products, achieving all milestones and deliverables on time and well within budget.
- Skilled in the effective management of projects and individual priorities, coordinating the efforts of teams and business partners across the globe; achieved a demonstrated record of success in leading game operations in Asian markets.
- An effective communicator, regarded for the ability to build strong relationships with key stakeholders at all levels of a complex organization, well-versed in overcoming objections, achieving consensus, and continually advancing projects through synergistic relationships.
- Regarded for the unique ability to implement a highly organized, analytical, and process-oriented approach to achieve results, and ensure compliance with all corporate and client standards of quality.
Overview
22
22
years of professional experience
Work History
Sr. Manager, Product
Kabam, Inc.
Los Angeles, CA
11.2023 - Current
- Product and growth for Game of Thrones: Kingsroad, Mongil: Star Dive and the Seven Deadly Sins: Origin.
- Leads pre-production of world-class F2P games across PC and mobile platforms
- Defining the monetization, engagement, and messaging strategy aligned with business goals
- Collaborating with multiple top-tier IP holders (e.g. Warner Bros., Kodansha) and internal/external studios to drive various game features and update
- Leveraging data, analytics, research, and player insight studies to track the game's health, economy, and feature performance as well as providing analysis and recommendations to drive improvement
Sr. Product Manager, Growth
Niantic, Inc.
Los Angeles, CA
11.2021 - 07.2023
- Product and growth for Pikmin Bloom, Monster Hunter Now and Pokémon GO.
- Define and execute organic growth strategy.
- Lead the cross-functional growth pod, actively identify opportunities for performance improvement.
- Facilitate the execution of the squad members, set the priorities, and remove blockers and distractions.
- Manage A/B testing plans and pull performance results.
- Cross collaboration with internal stakeholders and teams across of Niantic apps in marketing actions development for organic installs growth.
Head Of Production & Live-ops
Supercolony, Inc.
Irvine, CA
02.2020 - 11.2021
- Responsible for leading the organization in research for new products, product enhancements and product redesign.
- Evaluates the potential and practicality of products in development and relies on extensive experience and judgement to plan and accomplish goals.
- Spearheaded game monetization/economy/balance design and player experience for Catopia: Rush.
- Manage and reduce project risks throughout the production process.
- Oversaw Catopia: Rush's lifecycle and ensures that development/business/live-ops teams have all the tools they need.
Sr. Product Manager
Netmarble Corp.
Los Angeles, CA
10.2015 - 01.2020
- Maximizing revenue in America/Europe regions through analysis, product review and localized service while delivering exceptional live-operation and maintaining alignment with the overall vision and strategic plan of Netmarble.
- Analyzing product performance and provides recommendations to drive short-term gaming product/service strategies.
- The planning, development and monitoring of all the live game products to ensure the objectives of Netmarble are met.
- The day-to-day supervision and management of the community management and live-operation.
- Establishing work priorities adhere to Netmarble policies and procedures.
Director Of Production
Firefly Games, Inc.
Los Angeles, CA
01.2015 - 10.2015
- Regarded for the ability to build strong relationships with key stakeholders at all levels of a complex organization; well versed in overcoming objections, achieving consensus, and continually advancing projects through synergistic relationships.
- Regarded for the unique ability to implement a highly organized, analytical, and process-oriented approach to achieve results and ensure compliance with all corporate and client standards of quality.
- Led Pre-production team and PR/Business Development Department for Korean market simultaneously.
- Soft-launched company's most successful projects such as , in Canada and UK.
Manager, Publishing
Com2uS USA
El Segundo, CA
04.2014 - 01.2015
- Spearheaded launch of , as a Lead Producer and as a Global Lead Producer. Darkness Reborn and Kritika have been downloaded more than 10 million and 15 million times each.
- Managed and juggled multiple mobile game projects spontaneously.
- Organized and led Service Production team for efficient mobile game production.
Producer
Disney Media & Entertainment Distribution
Glendale, CA
12.2013 - 04.2014
- Led vision, strategy, and execution for all Asia Games for this publisher and distributor of multi-platform video games and interactive entertainment worldwide.
- Created and deployed policies and procedures to govern all live operations, while collaborating with colleagues in Korea and Japan to ensure the overall quality of the customer experience.
- Key Accomplishments - Led planning for an integrated admin tool to facilitate the administration of all Asia Games.
- Fulfilled a critical role leading development of a website for the properties Star Wars: Attack Squadrons and Kingdom Hearts Online.
Sr. Producer, Global Live-Ops
NEOWIZ
Seongnam, Korea
08.2010 - 12.2012
- Exercised decisive business leadership to establish global service strategies for this leading developer and publisher of online gaming services and platforms.
- Key Accomplishments - Pioneered the use of social media marketing to capture gains in game traffic and revenue, leading a team in the development of a Facebook fan page that boosted levels of audience engagement.
- Successfully registered five patents to cover innovative developments in online gaming.
- Contributed additional service and expertise as a subject matter expert, presenting at the Nexon Developers Conference and Korea Games Conference.
- Leading developer and publisher of online gaming services and platforms.
Sr. Manager, Live-Ops
NEXON Networks
Seoul, Korea
04.2004 - 07.2010
- Facilitated the development of over 12 online games and led 5 alpha games for this industry leading publisher, with authority over a team of 15 professionals engaged in customer retention and game improvement.
- Spearheaded operations as the leader of System Planning Part (2007), Game Quality Control Part (2008), and the Casual/FPS Game Operations Team (2009).
Education
Bachelor Of Arts (B.A.) - Mass Communication and Journalism
Kyung Hee University
Seoul, Korea02.1999
Skills
- Live ops
- Trend analysis
- Monetization design
- Game design consultation
- Data analysis
- A/B test
- Focus group test
- Game publishing
- Game production
- Cross-functional collaboration
Languages
- English (Fluent enough to be a HOA board member)
- Japanese (JLPT N1)
- Korean
- Chinese (HSK 3)
- Spanish (500 Days on Duolingo)
Timeline
Sr. Manager, Product
Kabam, Inc.
11.2023 - Current
Sr. Product Manager, Growth
Niantic, Inc.
11.2021 - 07.2023
Head Of Production & Live-ops
Supercolony, Inc.
02.2020 - 11.2021
Sr. Product Manager
Netmarble Corp.
10.2015 - 01.2020
Director Of Production
Firefly Games, Inc.
01.2015 - 10.2015
Manager, Publishing
Com2uS USA
04.2014 - 01.2015
Producer
Disney Media & Entertainment Distribution
12.2013 - 04.2014
Sr. Producer, Global Live-Ops
NEOWIZ
08.2010 - 12.2012
Sr. Manager, Live-Ops
NEXON Networks
04.2004 - 07.2010
Bachelor Of Arts (B.A.) - Mass Communication and Journalism
Kyung Hee University