JaeKia Lawrence
Hollywood,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Recreation Staff Member
Miami Dade County Parks
Miami, FL
11.2020 - Current
- Assisted in developing marketing materials for upcoming events.
- Developed creative and entertaining recreational activities for participants.
- Created engaging lesson plans that incorporated physical activity into learning experiences.
- Ensured all equipment was properly stored and secured when not in use.
- Maintained a safe environment by enforcing rules and regulations of the facility.
- Instructed individuals on proper usage of recreational facilities and equipment.
- Responded promptly and courteously to customer inquiries and requests.
- Planned, organized, and implemented daily programs for children.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Answered customer inquiries via phone and email.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer payments accurately and efficiently.
- Performed data entry tasks to update customer accounts records.
- Provided excellent customer service to ensure satisfaction.
- Entered data into computer systems accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Operated cash register to process cash, check, and credit card transactions.
- Greeted customers and provided exceptional customer service.
- Developed customer service policies and procedures.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06-2021
Skills
- Program Planning
- Activity Coordination
- Computer Skills
- Multitasking
- Time Management
- Friendly, Positive Attitude
- Cash Management
- Customer Satisfaction
- Handling payments
- Cash Handling
- Telephone Etiquette
Volunteer
- TEEN COURT PROGRAM
Timeline
Recreation Staff Member
Miami Dade County Parks
11.2020 - Current
High School Diploma -
Miami Norland Senior High School