Jaekwon Brown
Chicago,IL
Summary
Motivated team member eager to contribute to business success. Experienced in delivering high quality customer service. Focused on customer satisfaction and team productivity.
Overview
2
2
years of professional experience
Work History
Front Office Supervisor
Ambasador Chicago
Chicago, IL
06.2023 - Current
- World Of Hyatt Specialist
- Inguage Champion
- Developed strategies to improve customer satisfaction levels.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Resolved conflicts between guests and or employees in a timely fashion without compromising overall customer satisfaction ratings .
Guest Service Representative
Ambassador Chicago
Chicago, IL
09.2022 - 06.2023
- Answer phones quickly to respond to customer inquiries and transfer calls to appropriate departments.
- Welcome large volume of guests while improving overall customer service.
- Number 1 employee for loyalty program enrollments.
- Work night audit and day shift.
- Arranged special accommodations for guests to enhance visitor experiences.
Guest Service Agent
Radisson Blu Hotel
Chicago, IL
03.2022 - 08.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked front desk and PBX.
- Occasionally inspected rooms when housekeeping was behind.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided training and coaching to new PBX operators.
Education
High School Diploma -
Lanier High School
Buford, GA05.2020
Skills
- Issue Handling
- Great multitasker
- Relationship Building
- Schedule Coordination
- Upselling Products and Services
- Customer Service-Oriented
- Prioritization and Time Management
- Fast learner
Timeline
Front Office Supervisor
Ambasador Chicago
06.2023 - Current
Guest Service Representative
Ambassador Chicago
09.2022 - 06.2023
Guest Service Agent
Radisson Blu Hotel
03.2022 - 08.2022
High School Diploma -
Lanier High School
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