Managed daily operations for streamlined workflow and optimal productivity.
Communicated interdepartmentally between management, repair room, backstage and sales floor.
Verified computer inventory against physical inventory and resolved discrepancies.
Enhanced pallet quality by carefully selecting and arranging materials for optimal sturdiness and support.
Supported inventory management by accurately processing shipments and restocking merchandise as needed.
Managed incoming shipments effectively, organizing products for easy access and streamlined restocking process.
Improved overall store appearance by regularly restocking merchandise, maintaining displays, and updating signage.
Streamlined product restocking, ensuring shelves remained full and visually appealing for customers.
Assisted in inventory management, ensuring accurate product counts and timely restocking of shelves, using plano.
Updating phones through presto
Retrieving parts allocated parts for technicians and bringing them to repair rooms.
Perform other tasks as needed, including but not limited to supporting customer-facing activities.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Focus on the customer experience, with an emphasis on serving both the internal and external customer.
Understanding the layout of inventory for cycle counts.
Monitor all inventory, including non-sellable product, in the inventory management system for accuracy and consistency, and to identify variance trends and understand their root causes.
Understanding the difference between RTW, SRTW, allocated parts and sellable parts.
Understanding the impact of layout and how it affects the customer journey.
Retail Customer Services and Sales Specialist
Apple
08.2024 - Current
Provided first-rate service to all customers and potential customers.
Increased sales revenue by developing and implementing strategic sales plans.
Presented professional image consistent with company's brand values.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Built strong client relationships through consistent communication and effective problem solving.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Demonstrated product features, answered questions and persuasively overcame objections.
Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Identified new business opportunities through prospective leads.
Reduced claim processing time for quicker resolutions with efficient multitasking and prioritization skills.
Managed high volumes of customers with multitasking and prioritization to reduce wait times.
Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
Collaborated with coworkers and coaches to build relationships and create cohesive team environment.
Soliciting feedback and providing constructive feedback from others based off of the task at hand that involves growth and development as a team and as a whole.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours including weekends, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Resolved issues and escalated problems with knowledgeable support and quality service.
Maintained confidentiality of company and customers information.
Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Resolved issues with empathetic communication and effective problem-solving techniques.
Conducted diagnostic tests to on a variety devices to support trade ins.
Enriching lives by offering memorable sales experiences.
Navigating the customer experience to the appropriate resources that Apple has to offer.
