Jael Butts
Mansfield
Summary
Dedicated professional with a strong background in customer service and administrative support at the University Police Department. Known for exceptional multitasking abilities and meticulous attention to detail, resulting in improved customer satisfaction and reduced data entry errors. Passionate about fostering positive relationships and maintaining organized systems to enhance operational efficiency.
Overview
2
2
years of professional experience
Work History
Parking Services Clerk
University Police Department
01.2025 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Cashier
Pei Wei Asian Kitchen
03.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor Of Science - Education
Texas State University
San Marcos, TXSkills
Very polite and non-argumentative
Respectful
Passionate
Hardworking and intentional with time
Accomplishments
Made the Deans List my freshman year of college
Was a varsity cheerleader in highschool
Joined Alpha Lambda Delta for achieving the Deans List
Got baptized August 2024
Timeline
Parking Services Clerk
University Police Department
01.2025 - Current
Cashier
Pei Wei Asian Kitchen
03.2023 - 08.2024
Bachelor Of Science - Education
Texas State University
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