Jael Figueroa
Sunrise,Fl
Summary
Expediting overall company productivity and performance through industry-standard enrollment services and premier organizational leadership. Several years of improving enrollment processes, enhancing work efficiency, and fostering relationships with clients to conduct business aims. Exceptionally skilled in managing data, records and supplying personalized support to resolve customer concerns and inquiries. Proven ability in developing strategies and solutions to ensure prompt processing of enrollment applications for specific programs. A collaborative leader, with diverse ability in learning instruction, staff development, policy compliance, and communication planning.
Higher Education Professional and Client Success Management Accomplished School Counselor with 12 years' experience advising students on academic, mental health and social issues. Additional expertise in counseling students on career paths and higher education options. Focused on adhering to the established objectives of counseling programs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Remote Admissions Counselor
Rocky Mountain College of Art and Design
12.2021 - Current
- Independently manage activity daily to achieve the recruitment goals for the department
- Pre-application activities including but not limited to serving as first point of contact, outbound call follow-up attempts, setting appointments, conducting interviews, and generating application
- Post-application activities including but not limited to collecting documents, following-up to ensure student engagement, and ability to successfully matriculate
- Communicate information with potential students and/or parents to assess mutual fit
- Constant follow up during add/drop process to ensure student satisfaction
- In-depth understanding of RMCAD Admissions process to ease student documentation gathering and submission
- Generate student recommendations to other prospective students
- Basic understanding of Financial Aid process to help students understand requests from FA advisors; ease student documentation gathering and submission
- Participate in weekly applicant progress meetings with Registrar and Financial Aid to ensure student engagement and progression
- Perform all responsibilities by departmental processes and procedures
- Walk students through orientation to ensure account access and successful completion
- Properly document communication in student records
- Plan, travel to, and follow up after recruitment events such as college fairs, outreach initiatives, portfolio reviews on an as needed basis nationwide.
Senior Enrollment Coach
Education Dynamics
Boca Raton, FL
04.2019 - 11.2021
- Oversee student retention outreach initiatives and manage the direct execution of enrollment-related tasks and duties
- Regularly train staff members on enrollment processes and procedures, successfully manage all aspects of the recruitment pipeline for accounts assigned, and consistently exceeds enrollment goals term after term
- Chosen as one of four representatives to complete first Professional Development Institution program
- Generated 100% conversion deposit rate, by developing a way to streamline the deposit submission process
- Played key role in obtaining the highest deposit rate in our client’s history by up to 175%, more than tripling deposit term goals for Fall
- Grew student enrollment by more than 80% by matching relevant program features with prospective students’ interest
- Orchestrated group activities such as trainings and team building over Enrollment Management Services department
- Raised stakeholders’ satisfaction by setting up engaging communication lines with client institution on a weekly basis which includes supplying pipeline updates via Zoom
- Directed communication among school departments during enrollment process, conducted phone interviews to enroll prospective students, and led admissions team in developing student support and recruitment strategies
- Significantly increased University’s yield by 50% by coordinating and implementing educational outreach strategies with the academic advising, registrar, and financial aid department
- Streamlined enrollment procedures which resulted in correct and prompt processing of students’ admission information while ensuring compliance with established protocols
- Strengthened professional relationship with stakeholders by promptly answering inquiries about students’ enrollment progress and records.
Associate Director of Admissions
Lynn University
Boca Raton, FL
02.2014 - 04.2019
- Educate and train on educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators
- To coordinate and take part by traveling to in-person and virtual promotional activities, including high school presentations, campus tours, college fairs, or dedicated events to present programs to prospective students
- Collaboratively consult with campus leadership to plan and implement recruitment strategies
- Build, keep and set up relationships throughout assigned territories
- Monitors application progress and audits student records to ensure accuracy of completion of application materials
- The mission of specific duties does not prevent the supervisor from assigning duties that logically relate to the position
- Building relationships with neighboring high schools Full cycle admissions process.
Director of Admissions
Key College
Dania Beach, FL
01.2011 - 02.2014
- Following applicable federal and state laws and regulations, accreditor standards, and institutional policies and procedures, including but not limited to those related to student enrollment
- Recruiting, training, and developing incredibly talented admissions professionals
- Managing lead distribution to Admissions Team
- Monitoring the daily/weekly activities of Admissions Team to ensure admissions aims are met
- Conducting second interview of prospective student enrollments
- Motivating the Admissions Team to meet its admissions aims while adhering to the highest ethical standards and compliance requirements
- Managing compliance with student enrollment process, including inquiries, phone screens, and interviews
- Preparing and managing the department budget.
Admissions Representative
Corinthian Colleges
Hialeah, FL
10.2010 - 12.2011
- Responsible for new student recruitment into educational programs
- Commensurate with the needs and career goals of prospective candidates
- Professional with the ability to sell the value of education
- Qualify, interview, and follow up with students who are planning or changing professional careers
- Primary/Essential Duties and Responsibilities
- Campus Tours Meeting face to face with families to discuss all educational options
- Heavy inbound and outbound calls.
Branch Manager
Enterprise Rent-A-Car
Miami Lakes, FL
09.2007 - 08.2010
- Executed training and the development of all management trainees and Assistant Managers
- Increase Fleet by 3% every quarter
- Building relationships with local Dealerships, Body shops and corporate accounts to increase fleet
- Maintain an excellent customer service atmosphere
- Responsible for the maintenance of all cars
- Continue to improve bottom line by executing, training, and hard work
- Client Services Corporate Account Meeting or exceeded KPI metrics including sales goals, customer service, and fleet management
- Average score of 92% overall customer service score.
Account Executive
Zimmerman Advertising
Fort Lauderdale, FL
05.2005 - 09.2007
- Executed all Print, Radio, and TV advertising
- Working closely with all the Dealerships GMs to create advertising campaign
- Work with Graphic Designers and Media Buyers to complete and create all work
- Maintain an excellent customer service
- Create an advertising campaign that is consistent with client's advertising budget
- Account Management.
Education
Firefighter I&II -
Barry University
12.2019
Emergency Medical Technician -
Coral Springs Regional Institute of Public Safety
12.2018
Web Development/Web Design -
Sheridan Technical College
01.2017
Bachelor of Science - Marketing
Johnson & Wales University
05.2005
Skills
- Recruitment
- Registration Processes
- Student Support
- Career and Educational Counseling
- College Interviewing
- In-Depth Program Knowledge
- Goal Setting
- Student Recruiting
- Individual Counseling
- School Programs Development
- Academic Support
- Self-Help Education
- Career Advising
- Records Maintenance
- Employer Relations
- Job Search Instruction
- Enrollment Planning
- Conflict Management
- Problem-Solving
- Relationship Development
- Decision-Making
- Critical Thinking
- Career Event Planning
Affiliations
- EDDY O.N.E: Diversity and Inclusion
- Education Dynamics
- Team Building Committee
Tech Tools
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Salesforce
- HubSpot
- Slack
- Zoom
Certifications Training
- Leadership Development Institution 2020
- Education Dynamics
- BLS Certified EMT License
Awards Recognition
- Above and Beyond Award
- Education Dynamics
- Student Athlete
- Johnson &Wales University 2003
- Member of the Men’s Basketball Team 2001-2005
Professional Highlights
- Hit 100% conversion deposit rate for our client’s Summer 2019 and 2020 Cohort.
- Boosted institutional yield by spearheading outreach initiatives in cooperation with key departments.
- Rendered extensive and informative enrollment consultation to customers which raised enrollment.
Areas Of Experience
- Sales
- Customer Success
- Quality Assurance
- Data Analytics
- Database Management
- Market Research & Presentation
- Learning Management System
- Strategic Business Partnership
- Project Management
- Program Execution
- Corporate Communications
- Coaching & Mentoring
- Vendor & Customer Relations
- Enrollment Processing
- Content Development
- Stakeholders Recruitment
- Admissions Advising
- Outreach and Events
- Account Management
Certification
- Web Development
- Salesforce
Languages
Spanish
Professional
Accomplishments
- Student Athlete of the year 2002
- Member of Men's Basketball Team 2001-2004
Timeline
Remote Admissions Counselor
Rocky Mountain College of Art and Design
12.2021 - Current
Senior Enrollment Coach
Education Dynamics
04.2019 - 11.2021
Associate Director of Admissions
Lynn University
02.2014 - 04.2019
Director of Admissions
Key College
01.2011 - 02.2014
Admissions Representative
Corinthian Colleges
10.2010 - 12.2011
Branch Manager
Enterprise Rent-A-Car
09.2007 - 08.2010
Account Executive
Zimmerman Advertising
05.2005 - 09.2007
Firefighter I&II -
Barry University
Emergency Medical Technician -
Coral Springs Regional Institute of Public Safety
Web Development/Web Design -
Sheridan Technical College
Bachelor of Science - Marketing
Johnson & Wales University
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