Jael Hernandez
Bogota,NJ
Summary
Proactive Receptionist Administrator and Director of Operations with extensive experience in customer service management and office administration. Enhanced front office efficiency and streamlined appointment scheduling processes while overseeing daily operations across multiple departments. Bringing strong organizational skills, multi-line phone operation, and a commitment to fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Vision Center Of New York
06.2020 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Director of Operations
Little Angels Child Care Center
01.2015 - 09.2019
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
Education
Associate of Applied Science - Health Care Administration
Berkeley College
New York, NY08.2021
Skills
- Appointment Scheduling
- Multitasking and Organization
- Customer Service Management
- Multi-line phone operation
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Vision Center Of New York
06.2020 - 08.2024
Director of Operations
Little Angels Child Care Center
01.2015 - 09.2019
Associate of Applied Science - Health Care Administration
Berkeley College