Jael Houser
Tamaqua,PA
Summary
Driven by a results-focused approach, I leveraged problem-solving and positive attitude skills at The Salvation Army to enhance client outcomes and operational efficiency. Expert in case management and client advocacy, I significantly improved service delivery, demonstrating a commitment to excellence and community outreach.
Overview
14
14
years of professional experience
Work History
Office/Case Manager
The Salvation Army
05.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Caregiver
Abilities in Motion
02.2013 - 10.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Manager
Version
05.2010 - 09.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
High School Diploma -
Tamaqua High School
Tamaqua, PA05.2009
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Positive Attitude
- Client Advocacy
- Community Resources
- Community Outreach
- Data Entry and Analysis
Timeline
Office/Case Manager
The Salvation Army
05.2022 - Current
Caregiver
Abilities in Motion
02.2013 - 10.2021
Manager
Version
05.2010 - 09.2013
High School Diploma -
Tamaqua High School