Jael Meade
Brookyln,NY
Summary
Dynamic Shift Supervisor at African American Planning Commission Inc, adept at staff supervision and training, ensuring operational excellence. Proven track record in client registration and documentation, enhancing service delivery. Skilled in scheduling coordination and logbook management, fostering a collaborative environment that drives team success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
African American Planning Commison Inc
Brooklyn, NY
11.2019 - Current
- Supervised and trained residential aides in daily operational tasks.
- Coordinated scheduling for floor posts and breaks for residential aides.
- Participated in departmental meetings to align on operational goals.
- Registered new clients, oriented them to the facility, and ensured completion of documentation.
- Conducted random locker searches as directed by Program Director.
- Delegated responsibilities for room inspections, wellness checks, and kitchen assignments to residential aides.
- Communicated changes in client behavior to Case Managers and Program Director.
- Reviewed logbooks and shift reports, briefing incoming supervisors on key information.
Account Executive - Payables and Receivables
Toner Quest
Brooklyn, NY
03.2019 - 07.2020
- Established QuickBooks system to ensure accuracy of financial records.
- Minimized aging accounts by monitoring open balances and pursuing payments.
- Generated invoices upon receipt of billing information and tracked collections.
- Maintained organized records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices, recording all relevant details.
- Scanned checks and processed credit card transactions efficiently.
- Prioritized work assignments for approximately 200 accounts effectively.
- Updated office files daily to sustain organization of records.
Cashier Team Lead
Seasons Kosher Supermarket
Manhattan, NY
06.2016 - 12.2018
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Engaged customers during transactions to enhance service experience.
- Resolved customer complaints professionally, prioritizing satisfaction.
- Cross-trained in multiple roles to support various store areas.
- Trained new retail team members on customer service and company policies.
- Prepared online order pickups and loaded purchases for customers.
- Packed merchandise for shipment after marking each item accurately.
- Weighed, prepared, and packaged deli items according to established recipes.
Education
High School Diploma -
William E. Grady
Brooklyn06-2011
Skills
- Staff supervision and training
- Scheduling coordination
- Client registration and documentation
- Logbook management
Timeline
Shift Supervisor
African American Planning Commison Inc
11.2019 - Current
Account Executive - Payables and Receivables
Toner Quest
03.2019 - 07.2020
Cashier Team Lead
Seasons Kosher Supermarket
06.2016 - 12.2018
High School Diploma -
William E. Grady
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