Summary
Overview
Work History
Education
Skills
Timeline
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Jael Renteria

San Jose,CA

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

10
10
years of professional experience

Work History

Geek Squad Technician

Best Buy, Geek Squad
10.2020 - Current
  • Provided effective demonstrations of Home Theater systems.
  • Provided key information to customers, educating on equipment, products and services.
  • Maintain and monitor different variety of installations within budget.
  • Repair equipment with new parts and replacement with inoperable items.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Performed all job tasks while complying with company's safety procedures and guidelines.
  • Maintained clean tools, test equipment.
  • Completed daily appointment schedule to drive quality and timely service.
  • Install and complete systems at new residential and business construction sites.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into services.
  • Provided excellent services and attention to customers when face-to-face or through phone conversations.
  • Organized work to meet demanding production goals.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Customer Service Associate

Best Buy
10.2016 - 10.2020
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Prepared, completed and processed customer account forms and database changes.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Teachers Aide

Community Action Marin
08.2013 - 08.2016
  • Maintain weekly Planning of curriculum.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Attended in-services, workshops and seminars.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.

Education

Associate of Arts - Culinary Arts

Contra Costa Community College
San Pablo, CA
06.2018

High School Diploma -

Madrone High School
San Rafael, CA
06.2013

Skills

  • MS Office proficiency
  • Strong interpersonal skills
  • Fluent in English and Spanish
  • Credit card payment processing
  • Customer relations
  • Cash Handling
  • Self- motivated
  • Attention to detail
  • Strong problem solver
  • Ability to prioritize and multi-task in varies tasks
  • Customer Service
  • Customer Interaction

Timeline

Geek Squad Technician

Best Buy, Geek Squad
10.2020 - Current

Customer Service Associate

Best Buy
10.2016 - 10.2020

Teachers Aide

Community Action Marin
08.2013 - 08.2016

Associate of Arts - Culinary Arts

Contra Costa Community College

High School Diploma -

Madrone High School

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Jael Renteria