Jaela Brown
Norfolk,VA
Summary
Driven and dependable professional with a strong foundation in business administration and hands-on experience in customer service, conflict resolution, and problem-solving. Proven ability to handle complex issues with empathy and efficiency, resulting in high customer satisfaction and loyalty. Known for clear communication, adaptability, and a proactive mindset that delivers consistent results. Eager to apply business knowledge, leadership potential, and service expertise to contribute value and grow with a forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sentara Health
04.2023 - Current
- Manage high-volume inbound calls, emails, and account inquiries.
- Resolve billing issues, process payments, issue refunds, and maintain accurate records.
- Support new hire training by sharing knowledge and best practices.
- Maintain a positive, solution-focused approach in a team environment.
Direct Mail Data Processing Specialist
Preferred Direct Marketing/Randstad
05.2021 - 04.2023
- Processed mailing lists using presorting software (CASS, NCOA) and ensured compliance with USPS regulations.
- Maintained accurate project records, including mockups, layouts, and documentation.
- Resolved data-related issues and collaborated with account managers to prioritize and deliver quality projects.
Picker/Packer
Randstad
12.2019 - 03.2020
- Inspected, packed, and labeled customer orders with precision and care.
- Maintained organized inventory and upheld safety standards.
Hostess/Cashier
Stripers Waterside
05.2019 - 01.2020
- Welcomed guests, managed reservations, and processed payments.
- Helped train new hosts and ensured smooth front-of-house operations.
Sales Associate
Forever 21
10.2018 - 04.2019
- Delivered excellent customer service in a fast-paced retail setting.
- Maintained store presentation and promoted special offers.
Education
Bachelor of Science - Business Administration/Management
Old Dominion University
Norfolk, VA05.2025
Associate of Science - Business Administration
Tidewater Community College
Norfolk, VA05.2021
High School Diploma -
Lake Taylor High School
Norfolk, VA06.2018
Skills
- Customer Service & Conflict Resolution
- Live Chat & Call Center Support
- Payment Processing & Billing
- Data Entry & Microsoft Office
- Active Listening & Critical Thinking
- Problem Solving & Team Collaboration
Timeline
Customer Service Representative
Sentara Health
04.2023 - Current
Direct Mail Data Processing Specialist
Preferred Direct Marketing/Randstad
05.2021 - 04.2023
Picker/Packer
Randstad
12.2019 - 03.2020
Hostess/Cashier
Stripers Waterside
05.2019 - 01.2020
Sales Associate
Forever 21
10.2018 - 04.2019
High School Diploma -
Lake Taylor High School
Bachelor of Science - Business Administration/Management
Old Dominion University
Associate of Science - Business Administration
Tidewater Community College
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