Jae'la Hopkins
Spartanburg,SC
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Service Collection Supervisor
Heights Finance
Greenville, SC
01.2021 - Current
- Implemented effective training programs for employee safety during collection processes
- Satisfied customers by providing high-quality service
- Handled various customer correspondence
- Maintained multiple screens of live performance
- Managed and distributed regular performance feedback to employees, highlighting both accomplishments and opportunities for growth
- Participated in the hiring process
- Monitored calls to ensure compliance with company standards and provided coaching to enhance performance.
- Analyzed reports
- Maintained and improved task tracking and completion rates, while consistently meeting deadlines.
- Scheduled employees
- Consistently met performance goals while analyzing reports.
- Conducted monthly employee performance evaluations.
Assistant Manger
Regional Finance
Spartanburg
01.2020 - 11.2023
- Managed credit verification processes efficiently
- Reviewed credit trade lines. Analyzed and assessed creditworthiness. Identified areas of improvement in credit profiles.
- Offered advice to customers regarding effective credit management strategies
- Ensured outstanding customer support
- Evaluated and determined loan approvals
- Managed and executed a successful collection initiative
- Developed and implemented plans to ensure that employees in need were meeting company standards.
- Monitored and managed real-time employee performance reports across multiple screens.
Operations Manger/Electronic Sales
Conn's Home Plus
Spartanburg
02.2018 - 01.2020
- Updated employees' knowledge on company standards
- Managed and monitored performance metrics to ensure adherence
- Developed actionable strategies to meet metrics
- Conducted thorough report analysis and sent corresponding reports
- Enhanced efficiency through delegation of tasks.
- Ensured timely completion of urgent tasks.
- Executed computer-based tasks such as generating reports and utilizing the Microsoft suite.
Senior Underwriter
American Credit Acceptance
Spartanburg
01.2017 - 02.2018
- Processed loan applications efficiently and accurately
- Achieved exceptional customer satisfaction levels through excellent interaction
- Facilitated effective communication and negotiation between staff and customers
- Utilized computer skills.
Education
Associate in Psychology -
Spartanburg Methodist College
High school diploma or GED -
Skills
- Inside sales/Outside sales
- Delinquent account management
- Customer relationship management
- Operations Management
- Strategic Planning
- Business Development
- Sales Management
- Human resources
- Kronos
- Payroll
- Microsoft Access
- Credit Analysis
- Process Improvement
- Underwriting
- Warehouse management system
- Account Management
- Workforce Management
Locations
Spartanburg, SC
Personal Information
- Title: Sales
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Collection Supervisor
Heights Finance
01.2021 - Current
Assistant Manger
Regional Finance
01.2020 - 11.2023
Operations Manger/Electronic Sales
Conn's Home Plus
02.2018 - 01.2020
Senior Underwriter
American Credit Acceptance
01.2017 - 02.2018
Associate in Psychology -
Spartanburg Methodist College
High school diploma or GED -
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