Jaela Marshall
Brick
Summary
Experienced and efficient office assistant with a strong background in customer service and office support. Adept at handling multiple tasks efficiently in fast-paced environments while maintaining attention to detail and a positive attitude. Skilled in communication, organization, and providing a welcoming and professional front office presence. Dedicated to keeping office operations running smoothly and supporting both staff and clients with professionalism and care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Radiology Tech Aide/Receptionist Float
Atlantic Medical Imaging
10.2024 - Current
- Manage front desk responsibilities including patient check-in, insurance verification, appointment scheduling, and maintaining a welcoming and organized environment. Ensures clear communication between patients and clinical staff and upheld HIPAA compliance.
- Answer phones, direct calls, and respond to patient inquiries using proper phone etiquette.
- Maintain excellent multitasking under high patient volume while ensuring accuracy, professionalism, and compassionate care.
- Cross-trained across Nuclear Medicine, PET, MRI, Women's Imaging and front desk operations to support both clinical and administrative functions.
- Assists with patient prep and room setup for Nuc Med and PET scans; confirmed appointment, explained prep, and supported radiologist with chart pulling and scan tracking.
- Support MRI technologists by screening patients for safety, preparing MRI tables, and escorting patients to and from scan rooms.
- Provide administrative assistance to breast imaging radiologists, including patient follow up calls, CD uploads, and learning exam workflows (Mammograms, breast ultrasounds, biopsies).
Remote Monitoring Aide
Robert Wood Johnson University Hospital
07.2022 - 10.2024
- Maintained a safe environment by ensuring there are no visible risks such as contraband items and visually monitors patients at all times, physically or via camera monitor.
- Efficiently monitored anywhere between 5 to 15 patients at one time.
- Utilized virtual monitoring technology to observe and interact with patients remotely, ensuring their safety and well-being.
- Responded promptly to patient needs and requests, providing reassurance and support as necessary.
- Followed hospital safety protocols and maintained strict patient confidentiality.
- Accurately documented patient activity and incidents as required using epic EMR.
- Used two way communication systems to verbally redirect patients when needed.
Patient Monitor
Robert Wood Johnson University Hospital
10.2019 - 07.2022
- Provided various levels of supervision such as 1:1 for high risk patients and close observations for other patients requiring less care.
- Ensured care for patients deemed to be at risk, significant from cognitive impairment, risk of falls, self-harm, and risk to others.
- Acted as the first line of defense.
- Accurately documented patient activity and incidents as required.
- Maintained calm and supportive presence to comfort high-risk or confused patients.
- Assisted in creating a safe, respectful environment for patients and care teams.
- Promptly notified nursing staff of concerning behaviors or emergencies.
Education
B.A - Speech Language and Hearing Sciences
Kean University
Union, NJ05.2023
Skills
- Patient Registration and Scheduling
- Front Desk Operations
- Customer Service & Patient Support
- EPIC & EMR Systems
- HIPAA Compliance
- Organizational & Multitasking Abilities
- Attention to Detail
- Medical Terminology
- Team Collaboration
- Adaptable learning
Certification
October, 2019-present CPR Certification
Timeline
Radiology Tech Aide/Receptionist Float
Atlantic Medical Imaging
10.2024 - Current
Remote Monitoring Aide
Robert Wood Johnson University Hospital
07.2022 - 10.2024
Patient Monitor
Robert Wood Johnson University Hospital
10.2019 - 07.2022
B.A - Speech Language and Hearing Sciences
Kean University
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