Jaela Thomas
Houston,TX
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
3
3
years of professional experience
Work History
Command Center Operator
ASM Global
Houston, TX
02.2023 - Current
- Monitored and responded to system alarms, notifications, and alerts using the command center software.
- Provided timely and accurate information on incidents or outages to internal customers.
- Created incident tickets for all reported issues, maintained ticket queues, and tracked progress until resolution.
- Managed escalation processes for high priority incidents and ensured timely communication of updates to stakeholders.
- Liaised with external vendors when necessary to resolve complex issues quickly.
- Operated command and control center systems and equipment.
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Used telecommunications systems, two-way radios and intercom system to communicate with teams.
Service Technician
Agiliti Health
Houston, TX
05.2021 - 08.2024
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Care Giver
Frontier Management
Houston, TX
10.2023 - 01.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Some College (No Degree) - Pre-Nursing
Houston Community College
Houston, TXSkills
- System Administration
- Teamwork and Collaboration
- Workflow Management
- Critical Thinking
- Problem-solving abilities
- Multitasking
- Staff Supervision
- Professionalism
- Task Prioritization
- Adaptability and Flexibility
Timeline
Care Giver
Frontier Management
10.2023 - 01.2024
Command Center Operator
ASM Global
02.2023 - Current
Service Technician
Agiliti Health
05.2021 - 08.2024
Some College (No Degree) - Pre-Nursing
Houston Community College