Jaela Urena
McDonough,GA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Taco Mac Restaurant
McDonough, GA
09.2023 - Current
- Balanced cash register at end of shift according to established procedures.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Verified accuracy of orders before delivering them to customers' tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
McDonough, GA
02.2022 - 08.2023
- Adhered to company policies and procedures concerning cash handling practices.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Operated cash register efficiently to process payments from customers.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
- Balanced cash drawers at the beginning and end of shifts.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Greeted customers, answered questions and provided general information regarding menu items.
- Ensured compliance with health codes regulations while serving food items to customers.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Kept records of transactions made during shift on daily sales report log sheets.
- Inspected all equipment for proper sanitation before each use.
- Assisted management with inventory control processes such as restocking supplies.
- Conducted regular maintenance checks on equipment to ensure it is functioning properly.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Resolved customer complaints regarding food quality or service in a professional manner.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Cashier/Sales Associate
JCPenney
McDonough, GA
04.2021 - 01.2022
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Hostess
Starlite Family Fun Center
McDonough, GA
01.2021 - 03.2021
- Provided menus to customers and answered questions regarding menu items.
- Monitored customer satisfaction levels throughout their meal experience.
- Resolved any customer complaints or issues quickly and professionally.
- Monitored dining room activity to ensure compliance with health regulations.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Communicated clearly with kitchen staff regarding customer orders.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Maintained a clean and organized dining area.
- Provided excellent customer service by addressing customer needs promptly.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Greeted customers and provided them with menus.
- Assisted servers in bussing tables when needed during busy periods.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Ensured compliance with health and safety regulations at all times.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
McDonough High School
McDonough, GA05-2024
Skills
- Guest Relations Management
- Conflict Resolution
- Reservation coordination
- Dining customer service
- High-volume dining
- Menu Memorization
- Guest Relations
- Item promotion
- Food station setup
- Safe Food Handling
- Reading Comprehension
- Effective customer upselling
- Quality Control Analysis
- Check payment processing
- Social Perceptiveness
- Active Learning
- Handling Complaints
- Customer Service
- Payment Processing
- Greeting guests
- Supply Restocking
- POS system operations
- Relationship Building
- Cash Handling
- Cleanliness and hygiene
- Strong multitasking
- Memory retention
- Assertiveness
Languages
Spanish
Professional
References
References available upon request.
Timeline
Restaurant Hostess
Taco Mac Restaurant
09.2023 - Current
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
02.2022 - 08.2023
Cashier/Sales Associate
JCPenney
04.2021 - 01.2022
Hostess
Starlite Family Fun Center
01.2021 - 03.2021
High School Diploma -
McDonough High School