Jaela Wills
Windsor Heights
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitstaff
Illahee Hills
Urbandale
12.2022 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Scare Actor
Adventureland
Altoona
10.2024 - 10.2025
- Incorporated audience participation into performances when appropriate.
- Developed character-specific dialogue to create a realistic experience for guests.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Collaborated with other actors on scenes, choreography, and improvisations.
- Monitored crowd control during high attendance times.
- Reported any issues or concerns regarding equipment or safety hazards.
- Interacted with guests to provide an immersive horror experience.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
- Followed safety protocols to ensure the safety of all participants.
Education
Completing Senior Year
Urbandale High School
Urbandale, IA05-2026
Skills
- Customer service
- Food safety
- Inventory management
- Team collaboration
- Conflict resolution
- Effective communication
- Organizational skills
- Communication
- Attention to detail
- Good Telephone Etiquette
- Friendly, positive attitude
Affiliations
- Volunteer Work
- Wrestling
Accomplishments
- Artwork in Fair
Certification
- Was Trained in CPR and First Aid
References
References available upon request.
Timeline
Scare Actor
Adventureland
10.2024 - 10.2025
Waitstaff
Illahee Hills
12.2022 - Current
Completing Senior Year
Urbandale High School
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