Jaelee Guest
Gulf Shores,AL
Summary
Dynamic professional with a proven track record in customer service and store operations oversight, notably at Sally Beauty. Excelled in resolving conflicts and enhancing customer loyalty through professional complaint handling. Demonstrated exceptional sales growth and client rapport as an Independent Cosmetologist, leveraging both creative marketing strategies and personalized beauty care plans. Skilled in multitasking and upselling, committed to achieving and surpassing sales quotas.
Overview
4
4
years of professional experience
Work History
Key Holder
Sally Beauty
08.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Independent Cosmetologist
Myself
08.2024 - Current
- Maintained client treatment records and designed long-term care programs for returning clients.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Cosmetologist
Luma Salon and Co
01.2023 - 08.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Server
Tiki Bar
01.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Downingtown East Highschool
Downingtown, PA2021
Skills
- Customer service
- Store operations oversight
- Sales quotas
- Daily reporting
- Critical thinking
- Creativity and originality
Timeline
Key Holder
Sally Beauty
08.2024 - Current
Independent Cosmetologist
Myself
08.2024 - Current
Cosmetologist
Luma Salon and Co
01.2023 - 08.2024
Server
Tiki Bar
01.2021 - 01.2023
Downingtown East Highschool
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