Jaelen Council
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Restaurant Depot
04.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Vehicle Transporter
PARS
11.2023 - Current
- Maximized fuel efficiency by employing eco-driving techniques when operating transport vehicles.
- Managed inventory control for transported vehicles, ensuring accurate tracking records were maintained at all times.
- Safeguarded client property by adhering to strict security measures while loading, unloading, and transporting vehicles on company equipment.
- Mitigated potential issues during transport by conducting thorough pre-trip inspections of all assigned vehicles.
Head Chef
Hoagie Stop
01.2024 - 12.2024
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Culinary Worker
Wendy's
03.2024 - 04.2024
- Managed food waste reduction efforts by implementing portion control measures and tracking ingredient usage accurately.
- Assisted in arrangement of dining area and food service equipment to increase workflow efficiency.
- Compiled records of food use and expenditures to track supply inventory and costs.
- Increased kitchen efficiency by streamlining meal preparation processes and effectively managing food inventory.
Education
High School Diploma -
SUNY At Buffalo
Buffalo, NY12.2023
Certificate in Culinary Arts - Culinary Arts
Central Piedmont Community College
Charlotte, NC05.2014
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Quality Assurance
Timeline
Customer Support Specialist
Restaurant Depot
04.2024 - Current
Culinary Worker
Wendy's
03.2024 - 04.2024
Head Chef
Hoagie Stop
01.2024 - 12.2024
Vehicle Transporter
PARS
11.2023 - Current
High School Diploma -
SUNY At Buffalo
Certificate in Culinary Arts - Culinary Arts
Central Piedmont Community College