Jaelen Fernandez
Raleigh,NC
Summary
Proven Shift Leader at Dunkin' Donuts, adept in staff training and enhancing customer service through effective team motivation. Excelled in maintaining operational efficiency and safety, significantly reducing discrepancies. Skilled in multitasking and fostering a professional work environment, demonstrating strong verbal communication and leadership abilities.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
01.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Rolesville High School
Rolesville06-2020
Skills
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Staff education and training
- Daily workflows
- Safety processes and procedures
- Shift leadership
- Shift checklists
- Team Leadership
- Multitasking Abilities
- Multitasking
- Reliability
- Professionalism
Timeline
Shift Leader
Dunkin' Donuts
01.2020 - Current
High School Diploma -
Rolesville High School