Jaelen Porter

• Provide customers with information regarding their account type or an account that interests them.

• Assist customers with opening or closing an account, and provide adequate information that reflects their needs and interests.

• Transferring money from bank to bank or accounts within the institution.

• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Assessed needs of each client and recommended appropriate services and resources.
• Conducted home visits to assess living environment and provided appropriate referrals.
• Coordinated with social, public and welfare agencies to obtain and provide client information.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Provided optimal customer engagement, resulting in increased sales conversions.
• Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.

• Operated and adjusted radiation therapy equipment in alignment with orders and manufacturer recommendations to meet specific patient needs.
• Working well in team settings, providing support and guidance.
• Sorted and stocked merchandise according to proper layout and product placement.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Addressed and resolved customer complaints in polite and professional manner.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and deescalated major issues before escalating to supervisor.
• Answered very high call volume of customer calls with minimal to no wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with concern regarding samsung appliances.