Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaelen Yanez

Austin,TX

Summary

Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in exceptional customer service, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Animal Care Specialist

Williamson County, Texas
Georgetown, TX
02.2025 - Current
  • Recorded detailed information about each animal's diet, activities, and medical history in an organized database.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Coordinated with volunteers who provided assistance with exercising and socializing animals.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Administered medications and treatments as prescribed by veterinarians.
  • Provided emotional support for distressed or anxious pets during their stay at the facility.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Taught animals sit, stay and other basic commands.
  • Educated customers regarding proper animal care techniques and requirements.
  • Assisted in the adoption process by introducing potential owners to adoptable animals.

Logistics Manager/ Store Operations Manager

D8 Austin
Austin, TX
12.2022 - 11.2024
  • Managed store operations including daily opening and closing.
  • Running and maintaining the Logistics/Inventory department; shipping mail throughout the U.S., receiving and processing shipments, and merchandising products.
  • Data entry of all incoming and outbound products.
  • Training new staff to meet company standards and above, ensuring that staff can provide correct knowledge for customers.
  • Setting product displays per company guidelines.
  • Documented and processed transactions and accurately administered sales orders.
  • Led and managed projects to support logistics efforts and plans.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Handled escalated customer service matters professionally.
  • Created reports summarizing customer service activities.

Guest Service Specialist

Petco
Yucca Valley
07.2021 - 12.2021
  • Extensive knowledge of dogs, cats, birds, reptiles, and aquatic life
  • Extensive knowledge on specialty foods to help guests with various health needs
  • Proper handling of chemicals to ensure our animals are kept healthy, as well as our guests
  • Following corporate plans on changes in the store
  • Keeping the store cleaned and stocked

Key Team Leader/ Travel Merchandiser

Dunhams Sports
Lake Orion, MI
07.2017 - 01.2021
  • Reorganization of the footwear department.
  • Breaking out footwear and apparel stock to be merchandised and put onto the sales floor.
  • Selling firearms: Contacting the FBI and relaying the proper information per customer.
  • Properly informing customers of the rules and regulations per sale of guns.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.

Help Desk

Dunham's Corporate Office
Troy, MI
11.2018 - 12.2018
  • Received faxes from various stores with 4473 gun forms
  • Revised 4473 forms and made a note of any errors to be fixed
  • Recorded information onto a spreadsheet to keep a log
  • Solved customer complaints
  • Assisted receiving crew with shipments with advertisement
  • Greeted customers as they entered the store
  • Handled money from customers, making sure it was accurately counted and correctly placed in the register
  • Processed Apparel
  • Stock with correct security tags and placed back onto the floor to be merchandised

Education

High School Diploma -

Brown City High School
Brown City, MI
05-2016

Skills

  • Client relationship management
  • Logistics management
  • Mentoring and training
  • Operational management
  • Shipping documentation
  • Employee supervision
  • Shipping and receiving operations
  • Data analysis
  • Team management
  • Inventory control

References

References available upon request.

Timeline

Animal Care Specialist

Williamson County, Texas
02.2025 - Current

Logistics Manager/ Store Operations Manager

D8 Austin
12.2022 - 11.2024

Guest Service Specialist

Petco
07.2021 - 12.2021

Help Desk

Dunham's Corporate Office
11.2018 - 12.2018

Key Team Leader/ Travel Merchandiser

Dunhams Sports
07.2017 - 01.2021

High School Diploma -

Brown City High School

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Jaelen Yanez