Jaelene Casias
Citrus Heights,CA
Summary
Dedicated Front Desk Receptionist / Patient Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Head Cheer Coach
Foothill High School
05.2023 - Current
- Achieved competitive success through diligent preparation, strategic planning, and precise execution of routines during competitions.
- Organized successful fundraising events to generate funds for program enhancements such as new uniforms or equipment upgrades.
- Increased team cohesiveness with regular bonding activities, fostering a sense of unity and camaraderie among members.
- Boosted team morale through effective communication, motivational tactics, and positive reinforcement.
- Created thriving team culture that valued diversity, inclusivity, and empowered athletes to embrace their unique strengths.
- Established clear expectations for behavior both on-and-off campus by enforcing strict code-of-conduct policies that reflected respectably upon school's reputation.
- Assisted athletes in overcoming personal obstacles by providing emotional support, fostering resilience and growth.
- Provided constructive feedback to athletes regarding their performance using video analysis tools which helped improve technique over time.
- Nurtured a positive environment for athlete growth by consistently praising individual and collective achievements while also addressing areas of improvement.
- Maintained high standards for academic achievement among team members by monitoring progress reports and offering academic support when needed.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
Front Desk Receptionist
Spine & Nerve Diagnostic Center
12.2022 - 01.2023
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used EPIC to maintain and update records of internal data.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Front Desk Receptionist
Doctor Steven K. Shoemaker
09.2022 - 09.2022
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used ATHENA to maintain and update records of internal data.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Patient Service Representative
Medical Vision Technology
05.2022 - 07.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Front Desk Coordinator
Summit Nephrology
02.2022 - 05.2022
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used EPIC to maintain and update records of internal data.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Cashier
Taco Bell
10.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Center High School
Antelope, CA05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Payment Processing
- Scheduling
- Documentation
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- HIPAA Compliance
- EMR
- CPR and AED certified
- First Aid certified
Timeline
Head Cheer Coach
Foothill High School
05.2023 - Current
Front Desk Receptionist
Spine & Nerve Diagnostic Center
12.2022 - 01.2023
Front Desk Receptionist
Doctor Steven K. Shoemaker
09.2022 - 09.2022
Patient Service Representative
Medical Vision Technology
05.2022 - 07.2022
Front Desk Coordinator
Summit Nephrology
02.2022 - 05.2022
Cashier
Taco Bell
10.2020 - 12.2021
High School Diploma -
Center High School
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