Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaelene Kitchens

Auburn,US

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

2027
2027
years of professional experience

Work History

Seasonal Call Center Scheduler

Lincare
Montgomery, AL
  • Communicated effectively with patients and healthcare providers to confirm appointments and resolve conflicts.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled transportation appointments for patients to get to doctor appointments

Customer Service Advocate

Carelon Rx
01.2024 - Current
  • Facilitate team collaboration, enhancing service delivery and customer satisfaction.
  • Assist numerous customers daily, ensuring swift issue resolution and satisfaction.
  • Improve customer experience by efficiently addressing and resolving inquiries.
  • Provided empathetic customer support at Carelon Rx, efficiently resolving complex healthcare inquiries while maintaining exceptional service standards.

Customer Service Representative

1-800-flowers.com
Auburn, AL
01.2022 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience. Streamlined customer complaint resolution at 1-800-flowers.com, turning dissatisfied clients into loyal advocates through personalized solutions and follow-up protocols.

Education

High School Diploma - undefined

Auburn High School
Auburn, AL
05.2022

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Call Center
  • Microsoft Excel
  • Problem Solving
  • Communication
  • Data Entry
  • Hipaa (Skillful)

Timeline

Customer Service Advocate

Carelon Rx
01.2024 - Current

Customer Service Representative

1-800-flowers.com
01.2022 - 01.2023

High School Diploma - undefined

Auburn High School

Seasonal Call Center Scheduler

Lincare

Similar Profiles

  • Waid BradshawWaid Bradshaw

    Seasonal Support Driver at United Parcel Service (UPS)Seasonal Support Driver at United Parcel Service (UPS)

  • Abdilatif FARAHAbdilatif FARAH

    Seasonal Warehouse Worker at REI Sumner Distribution CenterSeasonal Warehouse Worker at REI Sumner Distribution Center

  • PATRICK PuaPATRICK Pua

    Maintenance Planner /Crew Scheduler at January Foods Corp.Maintenance Planner /Crew Scheduler at January Foods Corp.

  • Anna ShevchenkoAnna Shevchenko

    Surgery Scheduler at Virginia Mason Medical CenterSurgery Scheduler at Virginia Mason Medical Center

CREATE PROFILE