Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaelene Longoria

WESLACO

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ameritas
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Treatment Coordinator

Rodeo Dental and Orthodontics
01.2021 - 03.2025
  • Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Improved patient retention by providing excellent customer service and establishing rapport with clients.
  • Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
  • Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.

Front Desk

Rodeo Dental and Orthodontics
01.2019 - 01.2021
  • Provided customer service excellence by scheduling appointments, confirming appointments, answering questions, resolving issues, and verifying insurances.
  • Opening and closing office along with closing/correcting claims, running reports and handling payments.
  • Collecting and attaching patients information to charts.

Sales Associate Team Leader

Finish Line
01.2018 - 03.2020
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Evaluated staff performance regularly, offering constructive feedback and implementing professional development opportunities.
  • Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.

Education

Bachelor of Science -

The University of Texas Rio Grande Valley
Edinburg, TX
12-2021

High School Diploma -

Weslaco High School
Weslaco, TX
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Multi-tasking strength
  • Computer proficiency
  • Team management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Goal oriented
  • Reliable and punctual

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Ameritas
03.2025 - Current

Treatment Coordinator

Rodeo Dental and Orthodontics
01.2021 - 03.2025

Front Desk

Rodeo Dental and Orthodontics
01.2019 - 01.2021

Sales Associate Team Leader

Finish Line
01.2018 - 03.2020

Bachelor of Science -

The University of Texas Rio Grande Valley

High School Diploma -

Weslaco High School

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Jaelene Longoria